Welfare Rights& Debt Adviser in Salford

Job Title: Welfare Rights & Debt Adviser

Contract Length: One-year fixed term commencing November 2026

Hours: 37.5 hours per week

Line Manager: Advice Service Manager

Location(s): Salford

Working for Mind in Salford

Mind in Salford is an independent, user-focused charity providing vital services that improve the wellbeing and mental health of local people. We represent the voice of Salford in challenging stigma and influencing political, social and cultural change around mental health.

This role offers the opportunity to make a direct and practical difference to people in Salford who are experiencing financial difficulty, welfare rights challenges and mental health needs.

We provide face-to-face training to strengthen your knowledge of mental health, alongside access to a learning platform with a wide range of courses across different subject areas.

The role offers flexible working, agreed in line with service needs.

Generous annual leave entitlement, including three days leave over Christmas.

You will receive an additional day of annual leave for your birthday.

You will also have access to three hours of wellbeing time each month.

Job Description

Job Summary

• Deliver high-quality welfare rights advice, debt advice, budgeting support, grant applications and financial capability support to people experiencing mental health difficulties.
• Manage a caseload of clients on a one-to-one basis, ensuring advice is accurate, holistic, person-centred and responsive to individual needs.
• Contribute insight from frontline advice work to service development, partnership working and Mind’s wider campaigning activity.

Main Duties & Responsibilities

• Client advice and casework: provide welfare rights advice, debt advice, grant applications, information and support through appointments, telephone support, drop-ins and community-based settings.
• Quality and compliance: maintain accurate case records, work within agreed case-working standards, meet monitoring requirements and keep knowledge of welfare rights policy, systems and legislation up to date.
• Partnership and team working: work collaboratively with colleagues and external professionals to provide joined-up support for clients across different service settings.
• Service development: contribute to service planning, improvement activity and wider organisational learning based on client needs and service evidence.
• Team cover and flexibility: provide appropriate cover where needed and undertake other reasonable duties in line with the role.

General Duties

• Attend and contribute to relevant meetings, including providing reports or presentations when required.
• Comply with and promote Mind in Salford’s policies and procedures, including equal opportunities, equality and diversity.
• Participate constructively in training, supervision, staff meetings and organisational development activity.
• Work effectively both independently and as part of a team across all aspects of the role.

Person Specification

• At least one year’s experience delivering welfare rights advice in a relevant setting.
• At least one year’s experience delivering debt advice in a relevant setting.
• Ability to understand the wishes and needs of people using mental health services and advocate appropriately on their behalf.
• Ability to prioritise and manage a caseload while meeting agreed case-working standards, targets and service goals.
• Ability to maintain accurate and comprehensive records on a client management database.
• Ability to produce concise, accurate written and verbal communication, including reports when required.
• Ability to engage effectively with vulnerable adults and build positive working relationships with professionals across disciplines.
• Good negotiation, problem-solving and organisational skills.
• Commitment to equal opportunities, diversity, service user empowerment and reliable team working.
• Certificate of Money Advice Practice qualification
• Interest in mental health law, mental health services and the wider policy context affecting service users.

Interest in contributing to service user participation, organisational learning and service development.

Further Information

Contact: Welfare Rights & Debt Advice Manager

Email: julie@mindinsalford.org.uk

Telephone: 0161 710 1070

Website: www.mindinsalford.org.uk

Address for correspondence:

Mind in Salford

The Angel Healthy Living Centre,

1 St Philip's Place,

Salford

M3 6FA

Mind in Salford welcomes applications from people with diverse backgrounds and lived experiences. If you need reasonable adjustments during the recruitment process, please contact us so we can support you.

• Closing Time: 17:00
• Contact Information: admin@mindinsalford.org.uk
• Employee Benefits: Our charity provides a range of services to people across Salford and sites in Manchester.
• We are committed to achieving equal opportunities in employment and the service we provide, and welcome applications from people with lived experience of mental health issues.
• We encourage applications from everyone, irrespective of age, disability, gender reassignment, race, religion or belief, sexual orientation, marriage and civil partnership and pregnancy and maternity.
• We operate a hybrid working policy meaning you can work flexibly, to suit your needs.
• We offer generous holiday entitlement which includes 27 days holiday plus 8 days statutory days and 3 days additional over the Christmas period (pro rata).
• Further, an extra day annual leave for birthday.
• Staff members are granted an additional 3 hours per month as wellbeing time.
• Our social secretaries team organise regular well-being activities to help with staff connectedness.
• We are have an internal learning management system with access to over 4,000 courses to continue your professional development and skills.
• Flexible Working Options: Flexitime
• Would You Consider A Job Share For The Role?: Yes

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