Community Mental Health Crisis Service Manager in Oldham

We have an exciting new opportunity for a Service Manager to join the organisation on a 12-month fixed term basis overseeing a pilot phase for one of two Greater Manchester Overnight Community Crisis Hubs. Our Community Mental Health Crisis Service is an innovative, community-based alternative to hospital admission and emergency department attendance for adults experiencing mental health crisis, emotional distress and psychosocial challenges. Operating as an overnight crisis space, the service provides a safe, welcoming and recovery-focused environment where people can access immediate support, stabilisation and connection to ongoing care.

As Service Manager, you will provide operational and professional leadership for the service, ensuring the delivery of safe, effective and person-centred support. You will be responsible for the overall management, quality and performance of the service, leading a multidisciplinary team of Community Mental Health Crisis Navigators and Community Mental Health Crisis Peer Support Workers. The role will oversee governance, safeguarding, risk management, workforce development, partnership working and service improvement, while ensuring the service remains responsive to the needs of the local community and aligned with national priorities for community-based crisis support. This is an exciting opportunity to lead a pioneering service that places lived experience, recovery and compassionate care at the heart of crisis support.

To be considered for this role, we are looking for a competent manager to support mobilisation of the pilot as well as desire for continuous improvement throughout the 12-month period. We are looking for somebody experienced in risk and safeguarding and line management responsibilities with passion for supporting vulnerable Adults in Mental Health Crisis in line with our organisational values. You will have a strong track record of managing mental health, health, social care or community-based services. You will bring expertise in safeguarding, quality assurance, service delivery and partnership working, together with a passion for improving outcomes for people experiencing mental health crisis. You will be confident leading teams, driving continuous improvement and developing a positive, inclusive culture. Most importantly, you will share our commitment to recovery, trauma-informed practice and the belief that people can move beyond crisis when supported with compassion, dignity and hope.

Here at TOGS Mind, we are proud to have been delivering high-quality mental health services based on the needs of local communities for over 40 years. The work we do is vital in promoting accessible services to the people that need it the most. Our Vision is to enable everyone in our communities to achieve better mental health. Our Mission is to continue to provide the best quality local mental health services in prevention, early intervention and primary care; alongside empowering individuals and our communities to live well.

We provide mental health and wellbeing support services to some of the most vulnerable in our communities, both adults and young people. This includes early intervention and prevention mental health services, services for people in crisis, talking therapies, community wellbeing activities and mental health and wellbeing training services. We offer a dynamic, stimulating environment that embraces change and is open to new ways of working. We provide a real opportunity to influence meaningful change within our society and for you to contribute your expertise. We maintain a strong commitment to ethical standards of working within a socially inclusive environment. We offer ongoing training and development to all staff and volunteers, enabling you to gain continuing professional development and expertise in mental health. We offer a degree of flexibility around working hours, balancing work and personal commitments.

TOGS Mind is passionate about mental health and our Values are at the heart of the services we deliver:

• Relationships: We listen and ask questions to understand others and to build trust. People matter to us both inside and outside our organisation.
• Potential: We encourage personal responsibility for development by discovering and realising the abilities and energies of people.
• Aspiration: We support one another, clients, and communities to achieve better mental health.
• Learning: We seek insight and grow from experience, finding new and better ways to contribute to the field of mental health.

Key information:

• Employer: Tameside, Oldham, Glossop and Stockport Mind
• Locations: Oldham
• Role Type: Fixed term
• Working Hours: Full-Time

We are a Disability Confident employer and are committed to offering opportunities to candidates with disabilities. We encourage applications from individuals with disabilities and guarantee an interview to people who meet the essential criteria for the role and have a disability as defined under the Equality Act.