At a Glance
- Tasks: Provide reception cover and administrative support for young people and families.
- Company: Join Tameside, Oldham Glossop & Stockport Mind, a supportive and inclusive employer.
- Benefits: Enjoy a competitive salary, generous holiday, and a company pension.
- Other info: Flexible working hours and opportunities for job sharing available.
- Why this job: Make a real difference in the lives of young people and families every day.
- Qualifications: Strong communication skills and experience with Microsoft Office are essential.
The predicted salary is between 23000 - 27000 £ per year.
We have an opportunity for two Children, Young People and Families Administration Assistants to join our CYPF Directorate on a permanent basis, reporting to CYPF Service Managers. The roles involve providing reception cover across our busy Tameside and Oldham hubs, welcoming young people and families, handling enquiries and calls for all services across the organisation, responding to risk‑related concerns with management support, and helping to maintain a safe, calm and welcoming environment. You will work in a trauma‑informed way, treating everyone with respect, understanding and confidentiality.
As a key member of the team, you will also undertake a range of administrative duties, including managing service inboxes, processing referrals, booking appointments, maintaining client records, auditing, preparing resources, and providing general administrative support across the services.
What you will bring to TOGS Mind
To be considered for this role, we are looking for people who will thrive being the first point of contact for young people, families and professionals contacting the organisation. You will bring an ability to provide a warm, empathic, trauma‑informed welcome and competencies in managing enquiries, appointments, referrals and service inboxes. Due to the breadth of administrative tasks, you will bring skills and competencies in utilising the Microsoft office package or other software. You will be skilled in prioritising requests, maintaining professional boundaries and communicating effectively. You will bring a passion for helping people and skills to enable you to respond to individuals who present in high distress, helping them to feel safe, heard and supported.
Key information
- Employer: Tameside, Oldham Glossop & Stockport Mind
- Locations: Oldham, Tameside
- Role Type: Permanent
- Working Hours: Part-Time
To apply for this role
To be considered for the role, you must send a CV and cover letter which clearly demonstrates how you meet the essential criteria listed on the Job Description and Person Specification, to applications@togsmind.org. Please clearly state on your email the job title and reference number. Please follow the link to our website for the full job description.
We are a Disability Confident employer and are committed to offering opportunities to candidates with disabilities. We encourage applications from individuals with disabilities and guarantee an interview to people who meet the essential criteria for the role and have a disability as defined under the Equality Act 2010. Please state in your cover letter if you have a disability and let us know if you require any reasonable adjustments.
Please note successful candidates will be required to complete a self‑disclosure form and there is a requirement to complete a DBS check (Disclosure and Barring Service) upon being given a conditional offer. The type of DBS requested will be dependent on the nature of the role you are applying for.
Please note due to volume of applications we receive; we are unable to provide individual feedback at shortlisting stage.
More about this role
- Closing Date: Sunday 19th July 2026 at 12:00pm
- Closing Time: Midnight
- Anticipated Interviews Week Commencing: Monday, July 6, 2026 - 12:00
- Employee Benefits: Company Pension, Company Sick Pay, Enhanced Maternity & Paternity Pay, 7 weeks holiday including Bank Holidays, rising to 7.6 weeks after three years.
- Working Pattern Details: The role may require some evening and Saturday working.
- Would You Consider A Job Share For The Role?: Yes
Children, Young People and Families Admin Worker in Oldham employer: Action Together
Tameside, Oldham Glossop & Stockport Mind is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its staff. With a strong commitment to employee well-being, the organisation offers generous benefits such as a company pension, enhanced maternity and paternity pay, and up to 7.6 weeks of holiday after three years. Working in the vibrant communities of Oldham and Tameside, employees have the opportunity to make a meaningful impact on the lives of children, young people, and families while enjoying professional growth and development in a trauma-informed setting.
StudySmarter Expert Advice🤫
We think this is how you could land Children, Young People and Families Admin Worker in Oldham
✨Get Involved in Community Events
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✨Make Your Passion Shine
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✨Keep an Eye on Local Job Boards
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We think you need these skills to ace Children, Young People and Families Admin Worker in Oldham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Action Together. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Action Together.
How to prepare for a job interview at Action Together
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Action Together.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Children, Young People and Families Admin Worker at Action Together.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Action Together that you're ready to hit the ground running in the Children, Young People and Families Admin Worker role.
