At a Glance
- Tasks: Lead and coordinate a volunteer programme and digital services for trauma support.
- Company: Join SARA, a passionate organisation dedicated to supporting survivors of sexual violence.
- Benefits: Enjoy 25 days annual leave, wellbeing budget, and access to training and development.
- Other info: Flexible working options and a chance to join an intersectional feminist community.
- Why this job: Make a real difference in the community while developing your skills in a supportive environment.
- Qualifications: Experience in volunteer coordination and digital services is a plus.
The predicted salary is between 30000 - 33699 £ per year.
We are looking for a passionate and motivated Volunteer & Digital Services Coordinator to coordinate our volunteer programme and our digital services (helpline, live chat, and email service). To recruit, train, supervise and support all volunteer roles (Helpline & Digital Service, art group and admin volunteers) and develop the volunteering provision at SARA. This will include coordinating external group supervision for volunteers, identifying needs for further training, providing regular volunteer check‑ins, coordinating volunteer rotas, planning volunteer socials and completing associated volunteer administration.
In addition, you will have oversight of SARA’s digital services and develop the digital services to provide trauma‑informed anonymous and confidential support for survivors of sexual violence. As part of this, you will promote SARA’s digital services in Greater Manchester and beyond, develop the digital services procedures, line manage helpline sessional workers, ensure service user confidentiality, safeguard service users using the digital services, coordinate the on‑call safeguarding rota for the digital services, identify service user themes, and collect and record all service area data.
Key information
- Employer: SARA
- Locations: Greater Manchester, Trafford
- Role Type: Fixed term
- Salary: 6% pension contribution, £40 a month wellbeing budget for all employees
- Working Hours: Full‑time
More about this role
- Closing Date: Monday 10th August 2026 at 12:00pm
- Closing Time: 5pm
- Anticipated Interviews Week Commencing: Monday, August 17, 2026 – 12:00
Employee Benefits
- 25 days per year annual leave allowance, plus bank holidays
- Access to training and continued professional development
- Access to clinical supervision
- Up to 4 days mental health leave per year
- Access to wellbeing provision including SARA's book club and craft group
- Join an intersectional feminist community
Flexible Working Options
- Flexitime
Working Pattern Details
- 35 hours per week, usually working Monday – Friday with ad hoc cover of SARA’s helpline shifts on Tuesday 6pm – 9pm, Thursday 6pm – 9pm and Sunday 3pm – 6pm when needed due to volunteer availability to meet the needs of the service. There will also be an expectation to attend occasional events in the evening and weekends. TOIL will be available for any out‑of‑hours working.
Would You Consider A Job Share For The Role?
- Yes
Trauma-Informed Volunteer & Digital Services Lead in Manchester employer: Action Together
TLC: Talk, Listen, Change is an exceptional employer that prioritises employee growth and well-being, offering a supportive hybrid work environment in Greater Manchester. With a strong focus on professional development, generous leave policies, and a collaborative culture, employees are empowered to drive meaningful change while enjoying a healthy work-life balance. Join us to be part of a passionate team dedicated to making a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Trauma-Informed Volunteer & Digital Services Lead in Manchester
✨Get Involved with Local Causes
Start connecting with local nonprofits or social impact projects in your area. Attend their events, offer to help out with community initiatives, or just drop by to chat about their mission. This way, you’ll not only learn about the work they do but also make meaningful connections that could lead to volunteer opportunities.
✨Leverage Social Media for Social Impact
Platforms like Twitter and Instagram are goldmines for discovering volunteer opportunities in the nonprofit sector. Follow organisations you’re passionate about, engage with their posts, and keep an eye out for their volunteer calls. It’s a great way to show your interest and dedication!
✨Utilise Volunteer Matching Platforms
Sites like VolunteerMatch or local community boards are perfect for finding short-term and long-term volunteer roles. These platforms can connect you with causes that align with your passions and skills, and often allow you to browse opportunities tailored to your interests.
✨Apply Directly Through Our Website
When you spot an organisation you like, don't hesitate to visit their website and check out their volunteer section. Many nonprofits have dedicated pages for volunteers where you can apply directly – and we’ve found that this route often leads to quicker responses and more personalised interactions!
We think you need these skills to ace Trauma-Informed Volunteer & Digital Services Lead in Manchester
Some tips for your application 🫡
Share Your Passion for Social Impact:When you're applying for a volunteer role at a nonprofit like Action Together, don’t just list your skills. Show us why you're passionate about social impact! Use your cover letter to tell a story about what drives you and how you've been involved in similar initiatives. Personal connections to the cause can really make your application stand out.
Highlight Relevant Experience:Make sure to showcase any previous volunteer work or projects that demonstrate your commitment to social impact. Whether it’s fundraising, community outreach, or project management, detail your contributions and the results achieved. This kind of experience is invaluable in the nonprofit sector and can help us see your potential!
Get Creative with Your CV:In the world of nonprofits, a standard CV might not cut it. Consider using a more creative format that showcases your personality while maintaining professionalism. Use headings like 'Community Engagement' or 'Social Impact Projects' to highlight your experiences related to the role. Remember, we want to see what makes you unique!
Keep It Community-Focused:Make sure your application emphasises collaboration and community. Volunteer roles are about working well with others and contributing collectively towards a common goal. In your cover letter, mention any teamwork experiences or community projects you've been part of, and how you contributed to their success. This shows that you’re ready to jump into the collaborative spirit here at Action Together.
How to prepare for a job interview at Action Together
✨Know Your Passion
Dive deep into the mission of Action Together and understand the issues they tackle. When they ask about your motivation to volunteer, share specific experiences that link your passion to their cause—whether it’s local community work or a broader social impact.
✨Bring Your Skills to the Table
Highlight any relevant skills that can aid in their projects, such as fundraising, project management, or community organising. Be prepared to share examples of how you’ve used these skills in past volunteer roles or relevant experiences.
✨Get Ready for Scenario Questions
In non-profit interviews, especially for volunteer roles, you might get scenario-based questions. Think about times when you've encountered challenges in team work or community engagement, and how you resolved them—this shows your problem-solving abilities.
✨Show Your Commitment
Since this is a volunteer role, they’ll likely want to see your commitment to the cause over an extended period. Be ready to discuss how much time you can dedicate, any special skills you can bring, and your eagerness to learn and grow with the organisation—this excites them to have you on board!
