Lead Family Engagement Worker - HMP Manchester

Based within the prison establishment, the focus of the role is to oversee the delivery of POPS’ Visitor Centre and Family Welfare Service within the establishment and to work closely with prison staff to ensure POPS’ family welfare and support is embedded and is an integral part of the prison pathways at HMP Manchester; providing information, advice and guidance for prisoners’ children, families, and significant others, throughout the custodial sentence

MAIN TASKS:

• Support development and delivery Children, Families strategy at the establishment .
• Oversee the day-to-day operations of POPS’ family welfare services
• Be the Single Point of Contract (SPOC) for prison staff in respect of ensuring complaint and effective delivery of Family Support Service
• Oversee the day-to-day rostering and supervision of POPS’ staff to ensure contractual compliance.
• Ensure all prisoners are made aware of POPS’ family support service on induction into the establishment
• Support prisoners and their loved ones to retain positive relationships and communication during the custodial sentence
• Engage with appropriate community agencies in response to the identified needs of prisoners’ children, families and visitors. Including signposting where appropriate
• Support family members to be included and involved in the development of sentence plans, release plans, ACCT, Healthcare and other relevant prison processes.
• Ensure support for those prisoners not receiving visits.
• Maintain accurate case management files on POPS’ online CRM system.
• Collate and produce statistical and narrative reports to be forwarded to Line Manager each month.
• Communicate with prison Offender Management Unit, Prison Key Workers and other agencies to ensure appropriately and timely sharing of information
• Attend and contribute to prison-based meetings when required
• Organise and Chair POPS’ family forums (as stipulated by the Family Service contract) produce minutes and updates.
• Plan and facilitate Family Day visits in compliance with contractual requirement
• Participate in training that is considered relevant to the post.
• To be flexible i.e., work weekdays/weekends and travel as required.
• To cover other areas of POPS’ service delivery as required.
• Ensure all POPS’ and prison relevant policies and procedures are adhered too.
• Carry out additional relevant tasks as assigned by line manager.

Key information

• Employer: POPS
• Locations: Manchester
• Role Type: Permanent
• Working Hours: Part-Time

To apply for this role:

More about this role

• Closing Date: Monday 5th October 2026 at 12:00pm
• Closing Time: 9:00AM
• Anticipated Interview Date: Monday, October 5, 2026 - 13:00
• Contact Information: mail@pops.org.uk
• Would You Consider A Job Share For The Role?: Yes

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