At a Glance
- Tasks: Support homeowners with services like selling, re-mortgaging, and lease extensions.
- Company: Join L&Q, a leading housing association dedicated to quality homes.
- Benefits: Enjoy a competitive salary, excellent pension, 28-31 days leave, and lifestyle perks.
- Other info: Hybrid working model with opportunities for career growth and community impact.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Strong admin skills, customer service passion, and experience in housing is a plus.
The predicted salary is between 27796 - 27796 £ per year.
Salary: £31,955 per annum (London weighted salary) or £27,796 per annum (Regional salary), dependant on experience.
Grade: 5
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 14th September 2026
Interview Dates: 23rd September 2026 – In Person – Stratford Office.
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more …
Join our Customer Services - Homeownership Team at L&Q:
We’re looking for a customer-focused Homeowner Coordinator to support our Homeownership team with providing a wide range of services — from assisting homeowners with selling their homes, re-mortgaging, subletting to lease extensions, staircasing (purchasing further shares), home improvements, lease enquiries, completions & pre-sale enquiries.
In this fast-paced role, you’ll assist Officers and Management with varied tasks, ensuring smooth case progression and excellent customer communication.
You’ll need strong administration and organisational skills, a proactive attitude, and the ability to manage multiple priorities. Experience in housing or a property sales environment is a plus.
Your impact in the role:
- Deliver knowledgeable, customer-first service to residents, new customers, third parties, and colleagues
- Support with case management by keeping customers and third parties up to date and assisting in progression of cases through fact-finding processes including sourcing and supplying information or documents
- Manage incoming enquiries via phone and email, updating customer records accurately
- Support marketing efforts by preparing copy, collating imagery, and updating customer literature, websites, and property portals
- Build strong relationships internally and externally to ensure timely delivery of services.
What you'll bring:
- Proven track record in an administrative environment, with the ability to manage office processes in a fast-paced, target-driven setting
- Excellent customer service skills and a passion for providing exceptional customer service
- Strong organisational skills, with keen attention to detail and ability to meet deadlines
- Proficiency in MS Office and ability to use business systems and office applications
- Excellent written and verbal communication skills
- Demonstrable collaboration and stakeholder management skills
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Homeowner Coordinator employer: Action Together
Bury VCFA is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for those passionate about making a difference in the community. With a strong focus on employee growth and development, staff are encouraged to enhance their skills while contributing to meaningful projects that align with the charity's mission. Located in a vibrant area, employees enjoy a fulfilling work-life balance and the unique advantage of being part of a dedicated team committed to delivering impactful services.
StudySmarter Expert Advice🤫
We think this is how you could land Homeowner Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Action Together. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Action Together before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Homeowner Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Action Together:Your cover letter is your chance to shine! Tell us why you want to work at Action Together specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Action Together!
How to prepare for a job interview at Action Together
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
