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- Tasks: Support families in overcoming relationship challenges and improve communication through our Take Time To Talk programme.
- Company: Join TalkFIRST, a compassionate charity dedicated to enhancing family relationships and emotional wellbeing.
- Benefits: Enjoy flexible working hours, 34 days annual leave, paid lunch breaks, and ongoing training opportunities.
- Why this job: Make a real difference in families' lives while working in a supportive, values-led environment.
- Qualifications: A recognised qualification in social care or equivalent experience is essential; strong communication skills are a must.
- Other info: Part-time role with potential for job share; apply by 20th August 2025.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for someone passionate and experienced in supporting families to overcome relationship difficulties and create positive change. The Conversation Facilitator will play a vital role in supporting families where conflict and communication breakdowns affect day-to-day life and emotional wellbeing—particularly that of children.
You will deliver our Take Time To Talk programme in a person-centred way, working one-to-one with parents, couples, children, or entire families. Your aim will be aid understanding in parents and families around a range of relevant factors, open the lines of communication, improve mutual understanding, and help families build healthier, more harmonious relationships and family life. This will involve both individual support and facilitated family meetings, underpinned by mediation principles. You will work closely with the Young Person’s Relationship Worker.
Key Responsibilities
1. Direct Support and Family Engagement
- Act as a gatekeeper for referrals, assessing suitability and arranging engagement
- Deliver needs-led interventions through regular meetings at home, in the office, or at community venues
- Work with families to:
- Identify key issues and set clear goals
- Facilitate family conversations using mediation themes
- Provide guidance on relationships and child development
- Explore creative ways of addressing complex issues
- Complete assessments, monitor progress, and support families to exit the programme
- Empower families by building on strengths and working holistically
- Maintain accurate and timely session records
- Collaborate with the Young Person’s Family Relationship Worker on joint support planning
2. Safeguarding and Case Management
- Respond to safeguarding concerns in line with TalkFIRST procedures
- Ensure referrals are appropriate or signpost to other services as needed
- Maintain high standards of case recording and conduct regular file audits
- Encourage service user feedback and involvement
- Ensure outcomes are monitored and recorded
- Take part in supervision, team meetings, and training
3. Organisational Contribution
- Comply with all TalkFIRST policies and procedures
- Promote TalkFIRST in a positive light at all times
- Carry out any other reasonable duties in support of the charity’s work
4. Person Specification
- Kindness, resilience, strong communication and a commitment to supporting families
- Recognised qualification in social care, health, education or equivalent experience
- Understanding of complex family life and relationships
- Knowledge of child development
- Creative approach to service delivery
- Ability and willingness a to support colleagues and stakeholders with interventions and strategies
- Positive approach to challenges and change
- Willingness to engage in training and development
- Commitment to partnership working and good practice sharing
- Ability to work independently and as part of a team
- Strong organisational and planning skills
- Competence in using Microsoft Office, email, and the internet
- Commitment to anti-discriminatory practice
- Understanding of neurodiversity (ADHD, ASD)
- Knowledge of issues affecting disadvantaged communities
- Understanding of the mediation process and principles
- Working knowledge of domestic abuse issues
- Willingness to work flexibly, including occasional out-of-hours
- A driver with access to a suitable vehicle
Key information
- Employer: TalkFIRST
- Locations: Wigan
- Role Type: Fixed term
- Salary: The annual salary is based on 40 hours, pro rata.A pay review will take place annually.
- Working Hours: Part-Time
To apply for this role:
For an informal conversation about the role, please contact Tracy Sheppard – 01942 243620
To apply, please send your CV along with a short supporting statement outlining your suitability for the role to tracy@talkfirst.org with \’Application Conversations Facilitator\’ in the subject bar.
More about this role
- Closing Date: Wednesday 20th August 2025 at 12:00pm
- Closing Time: 5pm
- Anticipated Interview Date: Friday, September 5, 2025 – 13:00
- Contact Name: Tracy Sheppard
- Contact Information: 01942 243620
- Employee Benefits: Our Values Statement: We are a values-led, family-focused organisation that treats each other with the same compassion, respect, and care we offer the families and communities we support. We work collaboratively, value each other’s strengths, and foster an inclusive, supportive environment where everyone can thrive.A healthy workplace culture, where staff are valued, encouraged and supportedPaid lunchbreaksFull training in our Take Time To Talk programme, including mediation skills34 days annual leave (pro rata), including public holidaysAn additional day off for your birthdayChristmas Eve off, if it falls on a day you are scheduled to workAnnual cost-of-living review after 12 months in postOngoing support, supervision, and development opportunities5% employer pension contributionsAccess to Charity Worker Discounts
- Flexible Working Options: Part time
- Working Pattern Details: 32 hours between Monday and Friday 9-5 with possible occasional out of hours as required.
- Would You Consider A Job Share For The Role?: Yes
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Conversations Facilitator, Take Time To Talk employer: Action Together
Contact Detail:
Action Together Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conversations Facilitator, Take Time To Talk
✨Tip Number 1
Familiarise yourself with the Take Time To Talk programme and its principles. Understanding the core values and methodologies will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Network with professionals in the field of family support and mediation. Attend relevant workshops or seminars to connect with others who share your interests, as this can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully facilitated communication or resolved conflicts. Having specific examples ready will showcase your experience and ability to handle the challenges of the role.
✨Tip Number 4
Research TalkFIRST and its impact on the community. Being knowledgeable about the organisation's mission and values will allow you to align your responses with their goals during the interview process.
We think you need these skills to ace Conversations Facilitator, Take Time To Talk
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Conversations Facilitator position. Familiarise yourself with the Take Time To Talk programme and how it supports families.
Tailor Your CV: Highlight relevant experience in family support, mediation, or social care in your CV. Use specific examples that demonstrate your skills in communication, resilience, and understanding of complex family dynamics.
Craft a Compelling Supporting Statement: In your supporting statement, clearly outline why you are suitable for the role. Address the key responsibilities mentioned in the job description and provide examples of how you have successfully supported families in the past.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and supporting statement. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Action Together
✨Show Your Passion for Family Support
Make sure to express your genuine passion for helping families overcome relationship difficulties. Share personal experiences or insights that highlight your commitment to creating positive change in family dynamics.
✨Demonstrate Your Communication Skills
As a Conversations Facilitator, strong communication is key. Prepare examples of how you've successfully facilitated conversations or resolved conflicts in the past, showcasing your ability to foster understanding and empathy.
✨Understand Mediation Principles
Familiarise yourself with mediation principles and be ready to discuss how you would apply them in real-life scenarios. This will show your preparedness for the role and your understanding of the complexities involved in family dynamics.
✨Highlight Your Organisational Skills
Since the role involves case management and maintaining accurate records, be prepared to discuss your organisational skills. Provide examples of how you've managed multiple cases or projects effectively in the past.
