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- Tasks: Supervise and support advisers in delivering high-quality debt advice to clients.
- Company: Join Citizens Advice Bury & Bolton, a leader in legal advice and community support.
- Benefits: Flexible working hours, generous holiday entitlement, and access to counselling services.
- Why this job: Make a real difference by empowering vulnerable clients to manage their debt effectively.
- Qualifications: Experience in money advice/debt sector and strong interpersonal skills required.
- Other info: Dynamic team environment with opportunities for personal and professional development.
The predicted salary is between 800 - 980 £ per month.
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client-focused and dynamic service with a track record of delivering high-quality advice face to face, over the phone and digitally. Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and debt.
Our Money Advice and Consumer Energy Debt teams provide support and empower vulnerable clients to manage their income, maximise income and assess their best strategies and options to address debt issues long-term. There’s no “average” case – advice is tailored, and each client is treated equally.
As a supervisor, you will play a key role in ensuring that our regulated money and debt advice services are delivered to high-quality standards and KPIs are met through file reviews, training, coaching and supporting advisers with complex queries. It can sometimes be a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive team in a rewarding environment – and working alongside an established team across the organisation. This is a fantastic opportunity for an accredited debt supervisor, or a development opportunity for a Money and Pension Service (MaPS) accredited debt adviser/caseworker, with personal and professional development opportunities that include the technical supervision pathway.
About you
- Experience in working in the Money Advice/Debt sector
- Experience in managing money advice/debt caseloads
- Excellent interpersonal skills to engage with a diverse range of clients
- Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment
- A genuine passion for continual professional development
- Be empathetic, compassionate and resilient, understand how to use trauma-informed approaches and be adaptable to client needs
- Be resilient and adaptable
Key Tasks
- Provide technical supervision to advisers through: file reviews and responding to live queries
- Undertake one-off advice and casework as required
- Guide and empower advisers – coaching through live queries, complex cases and feedback of file reviews
- Ensure services are provided during advertised opening times and within agreed time commitments
- Work closely with the Training & Development Lead to ensure all adviser training plans are progressing and create/deliver technical debt training sessions
- Monitor targets and performance, analysing areas for improvement and working closely with supervisors and advice delivery managers to resolve
- Work collaboratively across the organisation to ensure client linked issues are dealt with appropriately and up to date information on service delivery is disseminated to advisers
- Maintain own clear case records for the purpose of continuity of casework, information retrieval, and statistical monitoring and report preparation (using national case management system, Casebook)
Key information
- Employer: Citizens Advice Bury & Bolton
- Locations: Hybrid, Bolton, Bury
- Role Type: Permanent
- Working Hours: Part-Time
To apply for this role
Application process: To view the full job pack (including role description and person specification) please click this link. Please submit copy of CV and Cover Letter as set out in job pack. Please note we will be actively interviewing and shortlisting candidates during the application stage and reserve the right to close the vacancy early.
At CABB, we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, people from racially minoritised communities and people with lived experiences.
If you would like an informal conversation about this role or the application process, you can book a meeting with our HR Team (link available within the job pack).
More about this role
- Closing Date: Sunday 15th February 2026 at 12:00pm
- Anticipated Interviews Week Commencing: Monday, February 23, 2026 - 12:00
- Contact Name: Cat Aherne
- Contact Information: jobs@cabb.org.uk
Employee Benefits
We value the people who work here. The following are included within the employee remuneration packages as standard; A flexible 35 hour working week (for full-time employees), Generous holiday entitlement – starting at 25 days per year, increasing to 30 (in addition to bank holidays), pro-rata for part-time; 3% employer contribution pension scheme; Access to 24/7 confidential telephone counselling and structured counselling support; Access to online GP and telephone counselling services; Enhanced family friendly leave and occupational sick leave; Access to ‘Blue Light Card’ and other charity discount schemes.
Flexible Working Options: Flexitime
Would You Consider A Job Share For The Role?: Yes
Debt Superviser (Trainee Considered) in Bolton employer: Action Together
Contact Detail:
Action Together Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Superviser (Trainee Considered) in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the money advice sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt supervision. Think about how you would handle complex cases and be ready to share your experiences. Confidence is key!
✨Tip Number 3
Show your passion for helping clients! During interviews, highlight your empathy and resilience. Share stories that demonstrate your commitment to supporting vulnerable individuals in managing their debt.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team at Citizens Advice Bury & Bolton.
We think you need these skills to ace Debt Superviser (Trainee Considered) in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the Money Advice/Debt sector. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping clients with debt issues and how your background makes you a great fit for our team. Keep it personal and engaging!
Showcase Your Interpersonal Skills: In this role, you'll be working with a diverse range of clients. We want to see examples of how you've successfully engaged with people in the past. Share stories that highlight your empathy and adaptability!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need in the job pack!
How to prepare for a job interview at Action Together
✨Know Your Stuff
Make sure you brush up on your knowledge of debt management and the specific challenges clients face today. Familiarise yourself with the services offered by Citizens Advice Bury & Bolton, as well as any recent changes in legislation or best practices in the money advice sector.
✨Show Your Empathy
This role requires a genuine passion for helping others. Be prepared to share examples from your past experiences where you've demonstrated empathy and compassion, especially when dealing with vulnerable clients. Highlight how you’ve used trauma-informed approaches in your work.
✨Demonstrate Your Organisational Skills
Since the job involves managing caseloads and prioritising tasks, be ready to discuss how you stay organised in a fast-paced environment. You could mention tools or methods you use to keep track of deadlines and ensure that all client needs are met efficiently.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team dynamics, training opportunities, and how success is measured in this role. This shows your interest in the position and helps you gauge if it’s the right fit for you.
