At a Glance
- Tasks: Support clients in crisis and navigate them to appropriate community resources.
- Company: Join Tameside, Oldham, Glossop and Stockport Mind, a leading mental health organisation.
- Benefits: Enjoy company sick pay, pension, and enhanced leave options.
- Other info: Flexible shifts available, with opportunities for career growth and collaboration.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication, organisational skills, and a solution-focused mindset required.
The predicted salary is between 36000 - 60000 £ per year.
We have an opportunity for a Mental Health Urgent Triage Navigator to join the organisation on a 12-month fixed term basis. Reporting to the Adults Crisis Services Manager, the Mental Health Urgent Triage Navigator will be responsible for:
- Working with clients who present in crisis, including supporting with de‐escalation of crisis & risk management.
- Working in partnership with other services, specifically alongside Pennine Trust, GMMH Trust, GMP and NWAS.
- Navigating clients within their own communities to live well.
- Liaising with Community crisis offers to support clients after they have passed through clinical assessment to access the most appropriate response.
What you will bring to TOG Mind:
- Excellent verbal and written communication.
- Someone who can respond to change and uncertainty positively.
- Strong organisational and planning skills.
- Someone who is solution focused.
- Team working and collaboration with others.
- Good at persuading and advocating.
- Ability to travel across the Greater Manchester footprint.
- Ability to work flexibly, over a 24/7 service 365 days a year, including bank holidays.
Working Hours:
This is a service that runs 12pm-12am, 365 days a year which includes bank holidays. You will be working either 6‐hour or 12‐hour shifts and must be available to work on weeknights, weekends and bank holidays on a fair rota basis. Your rota will be 4 weeks in advance. The average working pattern for a full‐time position is 11.30am—midnight, 3x per week on a rotational basis.
To apply for this role, you must send a CV and cover letter which clearly demonstrates how you meet the essential criteria listed on the Job Description and Person Specification.
Closing Date: Monday 16th February 2026 at 12:00pm
Anticipated Interview Date: Thursday, February 26, 2026 - 12:00
Employee Benefits: Company sick pay, Company pension, Enhanced maternity leave, Enhanced paternity leave, Bereavement leave.
Mental Health Urgent Triage Navigator in Ashton-under-Lyne employer: Action Together
At Tameside, Oldham, Glossop and Stockport Mind, we pride ourselves on being an exceptional employer dedicated to the mental health sector. Our supportive work culture fosters collaboration and innovation, providing employees with opportunities for professional growth while making a meaningful impact in the community. With competitive benefits including company sick pay, enhanced maternity and paternity leave, and a commitment to flexible working patterns, we ensure our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Mental Health Urgent Triage Navigator in Ashton-under-Lyne
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at Action Together. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like Action Together.
We think you need these skills to ace Mental Health Urgent Triage Navigator in Ashton-under-Lyne
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for Action Together:Take some time to research Action Together and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at Action Together
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for Action Together's values and approach.
