At a Glance
- Tasks: Lead a team to provide compassionate support in a crisis space for adults in Wigan.
- Company: Join Family Action, a trusted organisation supporting families for over 150 years.
- Benefits: Competitive salary, career progression, and the chance to make a real difference.
- Other info: Flexible working hours in a supportive and dynamic environment.
- Why this job: Be a vital part of a service that transforms lives during challenging times.
- Qualifications: Experience in managing teams and working with adults facing mental health challenges.
The predicted salary is between 36827 - 45011 £ per year.
Family Action supports people through change, challenge or crisis. We protect children, support young people and adults, and offer direct, practical help to families and communities. We see first-hand the power of family to shape lives, so we speak up for the importance of family in policymaking, amplify family voices, and represent the changing needs of families in the UK today.
This is an exciting opportunity to lead the service delivery of our Wigan Crisis Space that operates in Wigan town centre from 3pm – 10pm, 7 days per week. The post holder will work flexibly to meet the needs of the service.
The Wigan Crisis Space is a non-clinical alternative to A&E, focusing on timely support for adults experiencing mental and emotional distress and suicidal ideation. The Crisis Space creates a safe environment for adults to access compassionate support from trained recovery workers.
The Service Manager will be responsible for line managing two Team Leaders and providing overall leadership for the staff team within the service. We are looking for a values-driven leader who can work closely with the Operational Manager to support and develop the service to increase our reach to adults experiencing a mental health crisis.
Main Responsibilities:
- Provide leadership and management to the staff team to ensure the delivery of a safe, effective, and appropriate service to adults living within the Borough of Wigan.
- Ensure the service is integrated, comprehensive, and makes a difference to users, focusing on improving mental and emotional health and wellbeing and social outcomes.
- Facilitate opportunities for staff, volunteers, and service users to contribute to the ongoing development of the Crisis Space by sharing learning and responding to feedback.
Main Requirements:
- Experience of managing and leading teams within health, social care, voluntary sector, or community-based services, including supervision, performance management, and staff development.
- Experience of working with adults experiencing mental health challenges, including safeguarding, risk management, partnership working, and achieving positive service outcomes.
- Strong interpersonal skills, with the ability to present and communicate information effectively to various stakeholders.
Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced.
Key Information:
- Employer: Family Action
- Locations: Wigan
- Role Type: Permanent
- Salary: Ordinarily Family Action appoints new starters at the starting point of the salary scale, with subsequent annual pay progression.
- Working Hours: Full-Time
- Working Hours Per Week: 37
Service Manager - Wigan Crisis Space employer: Action Together CIO
Family Action is an exceptional employer dedicated to supporting individuals through challenging times, fostering a work culture that prioritises compassion and community impact. Located in Wigan, the role of Service Manager offers a unique opportunity to lead a team in a vital service that directly improves mental health outcomes for adults in crisis. With a strong emphasis on employee development and a commitment to integrating feedback for continuous improvement, Family Action provides a rewarding environment for those passionate about making a difference in people's lives.
