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- Tasks: Lead operations in a Christian charity, ensuring high-quality care and compliance across multiple sites.
- Company: Keychange, a respected charity with over a century of experience in social care.
- Benefits: Competitive salary, flexible working, and the chance to make a real impact.
- Why this job: Join a mission-driven team transforming lives through faith-based care.
- Qualifications: Senior leadership experience in social care and a strong commitment to Christian values.
- Other info: Opportunity for personal and professional growth while making a difference.
The predicted salary is between 60000 - 84000 £ per year.
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Pilgrims’ Friend Society has been providing Christian care to older people for over 200 years. As the UK faces an unprecedented ageing population, we are growing to meet the challenge—and we need an exceptional leader to help us deliver our vision of fulfilled living for older people. As Director of Operations, you’ll play a pivotal role in shaping and overseeing our care homes and housing schemes, ensuring outstanding quality, regulatory compliance, and operational excellence. You’ll lead a talented team, drive innovation in systems and processes, and work closely with our Executive Team to deliver our ambitious Growth and Renewal Programme. This is more than a job—it’s a calling.
If you have:
- A strong Christian faith and passion for advancing the faith among older people
- Strategic leadership experience in adult social care or a related sector
- Deep knowledge of regulatory and Health & Safety compliance
- The ability to inspire teams and deliver results at scale
…we’d love to hear from you. Join Pilgrims' Friend Society in making a lasting impact—where faith and care meet to transform lives.
Keychange is a Christian charity with a proud history of supporting people in vulnerable situations for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values. We are now seeking a Director of Operations to play a pivotal role in shaping the future of our services and ensuring that our vision is lived out every day across the organisation.
The role involves:
- Providing visible leadership that embeds Keychange’s Christian vision, values and culture across all services
- Leading and overseeing multi-site operations, ensuring consistently high standards of care, safeguarding and support
- Holding accountability for regulatory compliance, quality assurance and service improvement
- Driving operational excellence, innovation and efficiency through effective systems and processes
- Ensuring services are financially sustainable, working closely with finance colleagues on budgets and resources
- Developing, coaching and inspiring senior managers and leaders to perform at their best
This is a senior role with real influence – both on the strategic direction of Keychange and on the lives of hundreds of people we support.
About you: We are looking for a values-led, strategic and credible leader who brings:
- Senior leadership experience within social care, housing, homelessness or a closely related sector
- A proven track record of leading multi-site services and managing senior operational leaders
- Strong experience of working within regulated environments and delivering high-quality, compliant services
- Sound financial and commercial awareness, with experience of managing budgets and resources of a similar scale to Keychange (250 staff across 10 sites)
- A passion for developing people, culture and values-driven practice
- A personal commitment to the Christian faith and active agreement with the Keychange mission, vision and faith basis. (This is a genuine occupational requirement under the Equality Act 2010)
You will be someone who combines strategic thinking with practical delivery, and who leads with integrity, humility and purpose.
This is a rare opportunity to take on a senior leadership role where your professional expertise and Christian faith can make a lasting and meaningful difference. The role involves regular travel across our sites in the south of England with flexibility around base location.
Director of Operations – Hybrid, London employer: Action Planning Consultancy Ltd
Contact Detail:
Action Planning Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations – Hybrid, London
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the organisations you’re interested in. Understand their mission, values, and recent projects. This will help you tailor your responses and show that you’re genuinely passionate about their work.
✨Tip Number 3
Don’t just wait for job alerts—be proactive! Regularly check our website for new postings and apply as soon as you see something that fits. The early bird catches the worm, right?
✨Tip Number 4
Follow us on LinkedIn and subscribe to our newsletter to stay updated on the latest vacancies. This way, you’ll be the first to know when a role that matches your skills pops up!
We think you need these skills to ace Director of Operations – Hybrid, London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the charity sector shine through. We want to see how your values align with our mission and how you can contribute to making a difference in people's lives.
Tailor Your CV: Make sure your CV is tailored to the role of Director of Operations. Highlight your relevant experience in social care and leadership, and don’t forget to mention any specific achievements that demonstrate your ability to drive operational excellence.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find all the details you need about the role and our organisation there.
How to prepare for a job interview at Action Planning Consultancy Ltd
✨Know Your Mission
Before the interview, take some time to understand the mission and values of the organisation. Reflect on how your own Christian faith aligns with their goals, especially in providing care for older people. This will help you articulate your passion and commitment during the interview.
✨Showcase Your Leadership Experience
Prepare specific examples from your past roles that demonstrate your strategic leadership experience in social care. Highlight instances where you've successfully led teams, managed multi-site operations, and ensured regulatory compliance. This will show them you have the skills they need.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about challenges you've faced in previous roles and how you overcame them, particularly in a regulated environment. This will showcase your operational excellence.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the organisation's future plans and how they envision the role contributing to their mission. This shows your genuine interest and helps you gauge if the organisation is the right fit for you.
