Director of Operations – Faith-Driven Social Care Leader

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Pilgrims’ Friend Society has been providing Christian care to older people for over 200 years. As the UK faces an unprecedented ageing population, we are growing to meet the challenge—and we need an exceptional leader to help us deliver our vision of fulfilled living for older people. As Director of Operations, you’ll play a pivotal role in shaping and overseeing our care homes and housing schemes, ensuring outstanding quality, regulatory compliance, and operational excellence. You’ll lead a talented team, drive innovation in systems and processes, and work closely with our Executive Team to deliver our ambitious Growth and Renewal Programme. This is more than a job—it’s a calling.

If you have:

• A strong Christian faith and passion for advancing the faith among older people
• Strategic leadership experience in adult social care or a related sector
• Deep knowledge of regulatory and Health & Safety compliance
• The ability to inspire teams and deliver results at scale

…we’d love to hear from you. Join Pilgrims' Friend Society in making a lasting impact—where faith and care meet to transform lives.

Keychange is a Christian charity with a proud history of supporting people in vulnerable situations for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values. We are now seeking a Director of Operations to play a pivotal role in shaping the future of our services and ensuring that our vision is lived out every day across the organisation.

The role involves:

• Providing visible leadership that embeds Keychange’s Christian vision, values and culture across all services
• Leading and overseeing multi-site operations, ensuring consistently high standards of care, safeguarding and support
• Holding accountability for regulatory compliance, quality assurance and service improvement
• Driving operational excellence, innovation and efficiency through effective systems and processes
• Ensuring services are financially sustainable, working closely with finance colleagues on budgets and resources
• Developing, coaching and inspiring senior managers and leaders to perform at their best

This is a senior role with real influence – both on the strategic direction of Keychange and on the lives of hundreds of people we support.

We are looking for a values-led, strategic and credible leader who brings:

• Senior leadership experience within social care, housing, homelessness or a closely related sector
• A proven track record of leading multi-site services and managing senior operational leaders
• Strong experience of working within regulated environments and delivering high-quality, compliant services
• Sound financial and commercial awareness, with experience of managing budgets and resources of a similar scale to Keychange (250 staff across 10 sites)
• A passion for developing people, culture and values-driven practice
• A personal commitment to the Christian faith and active agreement with the Keychange mission, vision and faith basis. (This is a genuine occupational requirement under the Equality Act 2010)

You will be someone who combines strategic thinking with practical delivery, and who leads with integrity, humility and purpose. This is a rare opportunity to take on a senior leadership role where your professional expertise and Christian faith can make a lasting and meaningful difference. The role involves regular travel across our sites in the south of England with flexibility around base location.