At a Glance
- Tasks: Support individuals experiencing homelessness and help them secure stable accommodation.
- Company: Action Homeless is dedicated to ending homelessness and providing safe living environments.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance to make a real difference.
- Other info: This role includes some unsocial hours and participation in an on-call rota.
- Why this job: Join a passionate team focused on social impact and empowering vulnerable communities.
- Qualifications: Experience in housing support, strong communication skills, and a calm approach under pressure.
The predicted salary is between 22783 - 22783 £ per year.
Salary: £27,283 (this includes £1213 enhancement for participating in the organisation’s out of hour’s on-call on a rota basis)
Hours: 37 hours per week
Contract: Permanent
Action Homeless are committed to ending the cycle of homelessness and ensuring everyone has a decent and safe place to call home. Our mission is to ensure that no one has to sleep rough on the street in our City. We are passionate about ending street homelessness, and empowering people to achieve higher living standards and quality of life.
This fantastic opportunity will see you joining a much needed service in the City that supports homelessness. Our current vacancy is within our low support and resettlement service, providing temporary relief to individuals experiencing homelessness and support to access more stable and permanent accommodation. Although, our Homeless Services Officers can be required to work within any of our other services that we provide. You will work 37 hours each week as part of a rota 5 days per week. This will include some unsocial hours to meet the needs of the service and our clients as well as participate in our on-call rota.
As a Homeless Services Officer you will…
- Complete regular health and safety checks of individual rooms/properties, ensuring our accommodation provides a safe and secure living environment.
- Sign up new clients to their accommodation, advising them of their rights and obligations under the conditions of their tenancy/licence agreements and fully inducting them into the new accommodation.
- Be the first point of contact in all matters relating to our clients' accommodation e.g. housing benefit advice, arrears advice and anti-social behaviour issues.
- Be responsible for delivering housing related support so our clients sustain their accommodation. This will include encouraging regular rent payments, budgeting and maintaining their home.
- Support clients to progress their action plans to achieve a positive and sustainable move into more permanent accommodation.
- Be able to deal with difficult situations and manage conflict appropriately.
- Be alert to the health and well-being of the clients in our services.
To be successful you will need…
- An approachable manner with the ability to remain calm under pressure.
- The ability to motivate clients and provide encouragement so they engage with the support available to them.
- The IT skills to collect, input and retrieve data using our ICT systems.
- Experience of supporting clients within a housing setting.
- Commitment and flexibility towards your work.
Closing date: Monday 21st July 2025
Homeless Services Officer employer: Action Homeless (Leicester) Ltd
Action Homeless is an exceptional employer dedicated to making a real difference in the lives of individuals experiencing homelessness. With a strong commitment to employee development and a supportive work culture, we offer opportunities for growth while working in a fulfilling role that directly impacts the community. Our team enjoys a collaborative environment, competitive salary, and the chance to contribute to meaningful change in our City.
Contact Details:
Action Homeless (Leicester) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Homeless Services Officer
✨Tip Number 1
Familiarise yourself with the local homelessness issues and services in your area. Understanding the specific challenges faced by individuals experiencing homelessness will help you demonstrate your commitment and knowledge during any interviews.
✨Tip Number 2
Network with professionals already working in the homelessness sector. Attend local events or workshops related to housing and social services, as this can provide valuable insights and connections that may lead to job opportunities.
✨Tip Number 3
Prepare for potential interview scenarios by practising how you would handle difficult situations or conflicts with clients. Being able to articulate your approach to managing challenging behaviours will showcase your suitability for the role.
✨Tip Number 4
Highlight any relevant volunteer work or experience in social care during your discussions. Even if it's informal, showing your dedication to helping others can set you apart from other candidates.
We think you need these skills to ace Homeless Services Officer
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of a Homeless Services Officer. Tailor your application to highlight how your skills and experiences align with their mission to end homelessness.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in housing support or similar roles. Use bullet points to make it easy to read, and include specific examples of how you've helped clients in the past.
Write a Strong Cover Letter:Your cover letter should express your passion for helping those experiencing homelessness. Mention specific aspects of the job that excite you and how your background makes you a suitable candidate for the role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Action Homeless (Leicester) Ltd
✨Show Your Passion for Helping Others
Make sure to express your genuine interest in ending homelessness and supporting individuals in need. Share any personal experiences or motivations that drive you to work in this field, as it will resonate with the interviewers.
✨Demonstrate Conflict Management Skills
Prepare examples of how you've successfully managed difficult situations or conflicts in the past. This role requires a calm approach under pressure, so showcasing your ability to handle such scenarios will be crucial.
✨Highlight Relevant Experience
Discuss your previous experience in housing support or similar roles. Be specific about the skills you've developed, such as providing housing advice, managing tenancy agreements, or supporting clients in achieving stable accommodation.
✨Familiarise Yourself with the Organisation
Research Action Homeless and understand their mission and values. Being able to articulate how your personal values align with theirs will demonstrate your commitment to the role and the organisation's goals.
