At a Glance
- Tasks: Support and connect with individuals affected by pulmonary fibrosis through compassionate care.
- Company: Join Action for Pulmonary Fibrosis, a charity dedicated to improving lives.
- Benefits: Enjoy 28 days annual leave, pension scheme, and a supportive work environment.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service or supporter care is essential.
The predicted salary is between 27418 - 33510 £ per year.
Help people feel heard, valued and connected. For someone fundraising in memory of a loved one, a thoughtful conversation matters. For someone calling APF’s Support Line, a calm response can help them find the support they need.
As our Senior Supporter Care Officer, you will take ownership of day-to-day supporter care, build lasting relationships and use feedback to improve the experience people have with APF.
About APF
Action for Pulmonary Fibrosis brings people together so that everyone affected by pulmonary fibrosis can live well for longer. We provide support and information, campaign for faster diagnosis and fairer care, and invest in research. People affected by the condition are at the heart of our work.
Your role
You will coordinate personal welcomes, thanking and follow-ups, help people with their fundraising and enquiries, manage day-to-day activity on platforms such as JustGiving and MuchLoved and maintain accurate CRM records. You will champion the supporter voice and work with colleagues to improve supporter journeys.
You will also provide compassionate first contact on our Support Line, following agreed routes to refer, book or escalate enquiries. This is a non-clinical role and does not involve clinical advice, diagnosis or counselling. You will report to the Senior Individual Giving Manager and work closely with the wider Fundraising team and Support Services.
What you will bring
You will have experience of supporter, customer or service-user care, including telephone enquiries and personal follow-up. You can communicate sensitively, manage competing priorities, keep accurate records and handle confidential information responsibly. You know when to seek advice or refer an enquiry.
Relevant experience could come from fundraising, customer service, patient or service-user support, a helpline or another setting. You will be confident using a CRM, database or similar system. Fundraising, supporter journey and helpline experience are helpful but not essential.
What we offer
28 days’ annual leave plus bank holidays for a full-time five-day week. Christmas closure working days are taken from that allowance. A leave purchase or sale scheme is available, subject to approval.
Pension auto-enrolment for eligible staff in line with scheme rules; permanent-staff life assurance of three times basic salary, subject to scheme rules; and a comprehensive induction.
Closing date: 23:30 on 8 November
Interviews: 11 November
Senior Officer - (Temporary) in Peterborough employer: Action for Pulmonary Fibrosis
Action for Pulmonary Fibrosis is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to make a meaningful impact in the community. With a strong focus on professional development, team members are encouraged to grow their skills while working towards a shared mission of supporting those affected by pulmonary fibrosis. Located in a vibrant area, the organisation offers unique opportunities for networking and engagement with like-minded individuals, making it an ideal place for passionate professionals seeking rewarding careers.
Contact Details:
Action for Pulmonary Fibrosis Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Officer - (Temporary) in Peterborough
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Action for Pulmonary Fibrosis.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Action for Pulmonary Fibrosis.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Action for Pulmonary Fibrosis.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Action for Pulmonary Fibrosis. Apply directly through us to stand out!
We think you need these skills to ace Senior Officer - (Temporary) in Peterborough
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Action for Pulmonary Fibrosis. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Senior Officer - (Temporary), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Action for Pulmonary Fibrosis
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Action for Pulmonary Fibrosis. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
