At a Glance
- Tasks: Support and connect with individuals affected by pulmonary fibrosis through compassionate care.
- Company: Join Action for Pulmonary Fibrosis, a charity dedicated to improving lives.
- Benefits: Enjoy 28 days of annual leave, pension scheme, and a supportive work environment.
- Other info: Flexible working hours and opportunities for personal growth in a meaningful role.
- Why this job: Make a real difference in people's lives while developing your skills in supporter care.
- Qualifications: Experience in customer service or supporter care is a plus; empathy is key.
The predicted salary is between 27418 - 33510 £ per year.
Help people feel heard, valued and connected. For someone fundraising in memory of a loved one, a thoughtful conversation matters. For someone calling APF’s Support Line, a calm response can help them find the support they need.
As our Senior Supporter Care Officer, you will take ownership of day-to-day supporter care, build lasting relationships and use feedback to improve the experience people have with APF.
About APF
Action for Pulmonary Fibrosis brings people together so that everyone affected by pulmonary fibrosis can live well for longer. We provide support and information, campaign for faster diagnosis and fairer care, and invest in research. People affected by the condition are at the heart of our work.
Your role
You will coordinate personal welcomes, thanking and follow-ups, help people with their fundraising and enquiries, manage day-to-day activity on platforms such as JustGiving and MuchLoved and maintain accurate CRM records. You will champion the supporter voice and work with colleagues to improve supporter journeys.
You will also provide compassionate first contact on our Support Line, following agreed routes to refer, book or escalate enquiries. This is a non-clinical role and does not involve clinical advice, diagnosis or counselling. You will report to the Senior Individual Giving Manager and work closely with the wider Fundraising team and Support Services.
What you will bring
You will have experience of supporter, customer or service-user care, including telephone enquiries and personal follow-up. You can communicate sensitively, manage competing priorities, keep accurate records and handle confidential information responsibly. You know when to seek advice or refer an enquiry.
Relevant experience could come from fundraising, customer service, patient or service-user support, a helpline or another setting. You will be confident using a CRM, database or similar system. Fundraising, supporter journey and helpline experience are helpful but not essential.
What we offer
28 days’ annual leave plus bank holidays for a full-time five-day week. Christmas closure working days are taken from that allowance. A leave purchase or sale scheme is available, subject to approval.
Pension auto-enrolment for eligible staff in line with scheme rules; permanent-staff life assurance of three times basic salary, subject to scheme rules; and a comprehensive induction.
Closing date: 23:30 on 8 November
Interviews: 11 November
Database Officer (Temporary) in Peterborough employer: Action for Pulmonary Fibrosis
Action for Pulmonary Fibrosis is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to make a meaningful impact in the community. With a strong focus on professional development, team members are encouraged to grow their skills while working towards a shared mission of supporting those affected by pulmonary fibrosis. Located in a vibrant area, the organisation offers unique opportunities for networking and engagement with like-minded individuals, making it an ideal place for passionate professionals seeking rewarding careers.
Contact Details:
Action for Pulmonary Fibrosis Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Database Officer (Temporary) in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Action for Pulmonary Fibrosis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Action for Pulmonary Fibrosis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Database Officer (Temporary) in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Action for Pulmonary Fibrosis:Your cover letter is your chance to shine! Tell us why you want to work at Action for Pulmonary Fibrosis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Action for Pulmonary Fibrosis!
How to prepare for a job interview at Action for Pulmonary Fibrosis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
