At a Glance
- Tasks: Engage and support donors, enhancing their experience with Action for ME.
- Company: Join Action for ME, the UK's leading charity supporting those affected by Myalgic Encephalomyelitis.
- Benefits: Enjoy flexible remote work, 30 days annual leave, and a supportive team culture.
- Other info: This role offers part-time hours and the chance to work from anywhere in the UK.
- Why this job: Make a real impact while working on meaningful fundraising campaigns and connecting with supporters.
- Qualifications: 2+ years in fundraising, strong communication skills, and experience with CRM databases required.
The predicted salary is between 24000 - 36000 £ per year.
Job title: Senior Supporter Engagement Officer
Responsible to: Fundraising Operations Manager
Salary: £30,900 FTE pro rata (£20,085 actual)
Hours of work: Part time (0.65FTE/22.75 hours per week). Exact days/times to be agreed upon appointment. We consider flexible working requests
Annual leave: 30 days with 8 additional Bank Holidays pro rata
Location: Remote - location is flexible with option to be home based anywhere in the UK. Hybrid/office based also available (head office is in Bristol)
Closing date:15th September - midday
About Action for ME
Action for ME is the only charity in the UK providing support, including healthcare, to people of all ages affected by ME. The charity was founded by Sue Finlay in 1987 and since then has been taking holistic approach so we can make an impact on multiple fronts - from amplifying the voices of people affected by ME in Government and leading on breakthrough research, to providing \"lifeline\" support and unique healthcare services on a daily basis.
Myalgic Encephalomyelitis (ME), sometimes referred to and diagnosed as Chronic Fatigue Syndrome (CFS), is a chronic, fluctuating disease, causing symptoms such as post-exertional malaise (PEM), sleep problems, problems with thinking and memory (brain fog), pain and crushing fatigue. There are an estimated 1.3 million people living with ME or ME-like symptoms, including PEM, in the UK alone.
Even in its so-called mildest form, ME can have a significant impact on an individual’s life, and not just on their health. A lack of understanding and awareness about ME means patients can experience disbelief, and even discrimination, from friends, family, health and social care professionals, employers and teachers.
For the first time there is an increased awareness of post viral illness because of the Covid -19 pandemic. After decades of neglect this offers Action for ME an opportunity to accelerate our work for people with ME in a way we have never been able to do before.
Job purpose
This role will deliver an exceptional supporter experience to our donors, building and maintaining strong relationships with our supporters. Working closely with other members of the fundraising and communications teams, you will deliver our supporter journey, maintain regular communication with donors and be an integral part of our fundraising campaigns and appeals.
Key duties
Work with the Fundraising Operations Manager to deliver our supporter journey, engaging current and prospective donors with our work and giving them an excellent experience of supporting Action for ME.
Be responsible for creating the methods that ensure each supporter relationship is maximised, increasing retention rates for a growing supporter base. As such you will be required to engage with supporters so that they feel valued, and relationships can be developed further for the benefit of the charity.
Lead on thanking donors, including making phone calls to donors as part of stewardship.
Work closely with the Fundraising Operations Manager and the team to support the growth of income streams, including but not limited to, individual giving, Gift Aid, legacies, trading, community fundraising and membership.
Work with the communications team on the delivery of digital communications, including social media and e-communications for a diverse range of audiences.
Play a key role in fundraising appeals and campaigns including our yearly Big Give Christmas Challenge, Summer Appeal, Thanking Campaign and any other fundraising initiative or project as directed by the Fundraising Operations Manager or Director of Fundraising.
Ensure excellent supporter care and maintenance of accurate database records.
Create inspiring donor communications, including stories and impact from our wider work (support & healthcare services, research and policy work)
Work closely with the Philanthropy Manager to identify potential major donors.
Develop innovative and creative ways of widening our supporter base and increasing donations
Other duties
To attend and contribute constructively to team meetings and other meetings as required.
Supervise fundraising volunteers as required.
Occasional attendance at fundraising events.
To positively promote the work and activities of Action for ME at all times.
To contribute to the team’s overall strategy, ongoing workplan and annual planning.
To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Fundraising Operations Manager, Director of Fundraising & Development or the Chief Executive.
Act as an advocate for the Charity and its work.
Full details in the Application Pack
Person Specification
Experience & knowledge
Minimum 2 years previous fundraising experience
Demonstrable skills in stewarding supporters and donors.
Experience using Microsoft Excel for work, including basic excel functions, basic formulas and list tools.
Experience of using a CRM database, preferably Raiser’s Edge
Proven experience of effective donor stewardship approaches
Skills & behaviours
Excellent written and verbal communication skills including creating engaging donor communications
Ability to work methodically, managing and prioritising a varied workload.
Ability to use own initiative, work independently and to work well in a remote team.
An understanding of data protection including UK GDPR related to fundraising
An understanding of ME, the impact on people affected by it and associated current political, health, policy and social issues (desirable).
Attitudes & values
Enthusiasm
Integrity
Resilient
Key competencies
Effective communicator
Results driven
Attention to detail
How to apply
View the full application pack
Please click on the \"apply\" button below to submit your application. Along with your CV your cover letter should, in no more than two A4 pages, explain your reason(s) for applying for this role and how you fit all aspects of the person specification set out above and in the job pack.
Strong applicants will list each person specification bullet point related to experience, skills and behaviours, and provide evidence of how they meet each of these criteria.
Should you have any questions about the role, or require any reasonable adjustments to the recruitment process, please don’t hesitate to email recruitment@actionforme.org.uk
#J-18808-LjbffrSenior Supporter Engagement Officer in Bristol employer: Action for M.E
Action for ME is an exceptional employer that prioritises the well-being and development of its staff, offering a flexible remote working environment across the UK. With a strong commitment to employee growth, generous annual leave, and a supportive work culture, team members are empowered to make a meaningful impact in the lives of those affected by ME. Join us in our mission to provide vital support and advocacy while enjoying the unique benefits of working with a dedicated charity.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Supporter Engagement Officer in Bristol
✨Tip Number 1
Familiarise yourself with Action for ME's mission and values. Understanding their holistic approach to supporting individuals with ME will help you connect with their goals during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Action for ME. Engaging with them can provide insights into the organisational culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare specific examples of how you've successfully engaged and stewarded donors in previous roles. Highlighting your experience in building relationships will demonstrate your suitability for the Senior Supporter Engagement Officer position.
✨Tip Number 4
Stay updated on current issues related to ME and fundraising trends. Being knowledgeable about recent developments will show your commitment to the cause and your ability to contribute effectively to the team.
We think you need these skills to ace Senior Supporter Engagement Officer in Bristol
Some tips for your application 🫡
Understand the Role:Before you start writing, make sure you fully understand the responsibilities and requirements of the Senior Supporter Engagement Officer position. Tailor your application to highlight how your experience aligns with the key duties outlined in the job description.
Craft a Compelling Cover Letter:In your cover letter, clearly explain your reasons for applying and how you meet the person specification. Use specific examples from your past experience to demonstrate your skills in donor stewardship and fundraising.
Highlight Relevant Experience:When listing your experience, focus on your previous fundraising roles and any relevant skills such as using CRM databases or Microsoft Excel. Be sure to address each bullet point in the person specification to show that you meet all the criteria.
Proofread Your Application:Before submitting, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read. A polished application reflects your attention to detail.
How to prepare for a job interview at Action for M.E
✨Know the Charity Inside Out
Before your interview, make sure you research Action for ME thoroughly. Understand their mission, values, and the specific challenges faced by those affected by ME. This will help you demonstrate your genuine interest in the role and the charity's work.
✨Showcase Your Fundraising Experience
Be prepared to discuss your previous fundraising experience in detail. Highlight specific campaigns you've worked on, your role in stewarding donors, and any innovative strategies you've implemented to engage supporters. Use concrete examples to illustrate your success.
✨Demonstrate Communication Skills
As a Senior Supporter Engagement Officer, excellent communication is key. Practice articulating your thoughts clearly and concisely. Be ready to provide examples of how you've created engaging donor communications and how you handle donor relationships.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and the charity's future plans. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
