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- Tasks: Lead a dynamic IT Service Desk team, ensuring top-notch technical support.
- Company: Join Action for Children, a passionate organisation dedicated to improving children's lives.
- Benefits: Enjoy 29 days leave, flexible working, and professional development opportunities.
- Why this job: Make a real difference while developing your leadership skills in a supportive environment.
- Qualifications: IT-related diploma or experience, with strong team management and customer service skills.
- Other info: Diverse and inclusive workplace, with excellent career growth potential.
The predicted salary is between 29280 - 43680 £ per year.
Salary: £36,600 per annum.
Location: Watford with Hybrid working.
Contract: Permanent, 35 hours per week.
Benefits:
- 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
- Gain professional qualifications and excellent training/development opportunities.
- Flexible maternity, adoption, and paternity packages.
- Pension with up to 7% employer contribution with included life assurance cover.
- Staff discount portal and Blue Light Card eligibility with 15,000 national retailer's discounts.
A bit about the role:
We’re on the hunt for a Team Leader with a background in IT to manage our dedicated Service Desk team, ensuring excellent technical support is provided to staff in all business areas of the organisation. If you are someone that loves looking for ways to improve and streamline processes, have experience of managing hybrid teams and a gift for forging valuable professional connections, we think this role would be perfect for you.
How you’ll help to create brighter futures:
- Line manage the staff of the IT Service Desk team.
- Manage the flow of work and the effective deployment of staff to meet day-to-day operational demands and maintenance of services.
- Provide a professional advisory and guidance technical service through face-to-face, telephone and/or email communication.
- Take responsibility for incident management and service requests.
- Develop and maintain professional business relationships with customers, partners and contractors.
- Plan, lead and co-ordinate the continual service improvement of the Team’s services to ensure levels of support meet customers’ changing business requirements.
- Accountable for establishing, monitoring, and maintaining procedures and accurate reporting.
Let’s talk about you:
- IS related diploma, HND or related experience, advanced support qualification such as MCSE or ITIL Foundation qualification.
- Experience of managing and leading teams.
- Experience of working in a service support environment and with customers.
- Substantial experience of support and development in a Microsoft Environment.
- Excellent communication, organisational and customer service skills.
- Attention to detail and the ability to multitask.
- Familiar with the use of service desk systems.
- Familiar with standards associated with IT practice such as ITIL, ISO 9000, 27001.
Please see the Job Description for the full list of accountabilities and requirements.
Application Process:
Please note we are unable to offer visa sponsorship for this role. There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration.
Diversity, equality, and inclusion:
At Action for Children, we’re dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.
Closing Date: Wednesday 21st January 2026. Interviews will be scheduled for the week commencing 26th January 2026 by MS Teams.
Service Desk Team Leader in Watford employer: Action for Children
Contact Detail:
Action for Children Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Service Desk Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for IT leadership roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your experience effectively.
✨Tip Number 3
Show off your skills! If you’ve got any relevant certifications like MCSE or ITIL, make sure to highlight them during interviews. They’re a great way to demonstrate your expertise and commitment to professional development.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Action for Children family!
We think you need these skills to ace Service Desk Team Leader in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Team Leader role. Highlight your IT management experience and any relevant qualifications like MCSE or ITIL. We want to see how your skills match what we're looking for!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our mission at Action for Children. Be genuine and let your personality come through.
Showcase Your Leadership Skills: Since this role involves managing a team, make sure to highlight your leadership experience. Share examples of how you've successfully led teams in the past and improved processes. We love seeing how you can inspire others!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved. We can't wait to hear from you!
How to prepare for a job interview at Action for Children
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around Microsoft environments and service desk systems. Familiarise yourself with ITIL standards and be ready to discuss how you've applied these in previous roles.
✨Show Your Leadership Skills
As a Service Desk Team Leader, you'll need to demonstrate your experience in managing teams. Prepare examples of how you've successfully led a team, managed workloads, and improved processes in a hybrid working environment.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. Be prepared to explain complex technical issues in simple terms, as you'll be providing support to staff across the organisation.
✨Connect with Purpose
Action for Children values building professional relationships. Think about how you can forge connections with colleagues and stakeholders. Prepare to discuss your approach to developing these relationships and how they contribute to a positive work environment.
