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For Companies At a Glance
- Tasks: Lead a dedicated IT support team and enhance service quality.
- Company: A charitable organisation focused on protecting and supporting children.
- Benefits: Competitive salary, hybrid work model, and great benefits.
- Why this job: Make a real difference while developing your leadership skills in IT.
- Qualifications: Experience in team management and technical qualifications like MCSE or ITIL.
- Other info: Join a mission-driven team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A charitable organization in Watford is seeking a Service Desk Team Leader to manage their dedicated IT Support team. The ideal candidate will oversee a small team, ensuring quality technical support, while also looking for opportunities to enhance services.
Key requirements include:
- Team management experience
- Technical qualifications like MCSE or ITIL
This hybrid role offers a competitive salary and benefits, aiming to protect and support children.
Service Desk Team Lead - Hybrid IT Support & Growth in Watford employer: Action for Children
Contact Detail:
Action for Children Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Lead - Hybrid IT Support & Growth in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field and let them know you're on the lookout for a Service Desk Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge, especially around MCSE and ITIL qualifications. We want you to showcase your expertise and leadership skills, so practice answering common interview questions related to team management and service enhancement.
✨Tip Number 3
Show your passion for the cause! When applying for roles like this one, make sure to express your commitment to supporting children and the charitable mission of the organisation. It’ll set you apart from other candidates who might not connect as deeply with the values.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly shows your enthusiasm and makes it easier for us to keep track of your application.
We think you need these skills to ace Service Desk Team Lead - Hybrid IT Support & Growth in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your team management experience and any relevant technical qualifications like MCSE or ITIL. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting children and how your leadership style can enhance our IT support services. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can not only manage a team but also find innovative ways to improve our services. Share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Action for Children
✨Know Your Tech Inside Out
Make sure you brush up on your technical qualifications like MCSE or ITIL. Be ready to discuss how you've applied these in previous roles, especially in a team setting. This will show that you not only have the credentials but also the practical experience to back them up.
✨Showcase Your Leadership Skills
As a Service Desk Team Lead, you'll need to demonstrate your team management experience. Prepare examples of how you've successfully led a team, resolved conflicts, and motivated others. Highlight any specific achievements that improved team performance or service quality.
✨Understand the Organisation's Mission
Since this role is with a charitable organisation focused on protecting and supporting children, take some time to understand their mission and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goals.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, growth opportunities, and how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
