At a Glance
- Tasks: Provide top-notch tech support and help colleagues solve their IT issues.
- Company: Join Action for Children, a passionate team dedicated to making a difference.
- Benefits: Enjoy a competitive salary, 29 days leave, and flexible working options.
- Other info: Hybrid role with opportunities for professional growth and training.
- Why this job: Make a real impact while developing your tech skills in a supportive environment.
- Qualifications: Experience in tech support and excellent communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Location: Watford, Hertfordshire, United Kingdom (Hybrid)
Salary: £30,000 per annum
Contract: Permanent, 35 hours per week
29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
Gain professional qualifications and excellent training/development opportunities.
Flexible maternity, adoption, and paternity packages.
Pension with up to 7% employer contribution with included life assurance cover.
Staff discounts and Blue Light Card eligibility with 15,000 national retailer's discounts.
A bit about the role:
We’re looking for a Service Desk Analyst to join our team working at our offices in Watford on a hybrid basis. If you’ve got 2nd line tech support experience and enjoy helping people, we’d love to hear from you. We’re after someone who loves building good working relationships, is keen to pick up new skills, and takes a considered approach to troubleshooting.
How you'll help to create brighter futures:
- Providing a professional technical service through face to face, telephone, ticket based and or email communication to Action for Children staff and partner organisations.
- Conduct the fulfilment of service requests, adhering to Technology policies, processes, procedures.
- Take responsibility for incident management, to resolve technical (including complex) incidents, quickly and efficiently.
- Maintain the Technology configuration management database.
- Investigating and identifying trends, gathering evidence to support further investigation by the appropriate teams.
- Process orders efficiently and expeditiously, ensuring payments match goods and services supplied.
- Responsible for the user account administration tasks needed to set up staff transferred to Action for Children.
Let's talk about you:
- IS support qualification (such as MCP or A+), HND or equivalent and/or Advanced support qualification such as MCSE.
- ITIL Foundation qualification.
- Experience of working in service support environment.
- Experience of Support in a Microsoft Environment.
- Experience of using of Service Desk systems.
- Experience of working in a customer facing role assisting and supporting people via email and telephone contact.
- Experience of working to administrative procedures for tasks such as raising orders, invoice processing, asset recording.
- Excellent communication, organisational and customer service skills.
Please note we are unable to offer visa sponsorship for this role.
Service Desk Analyst employer: Action for Children
Action for Children is an exceptional employer, offering a fulfilling work environment in Watford with hybrid working options. Employees benefit from generous annual leave, professional development opportunities, and a strong sense of purpose in supporting vulnerable children. The inclusive culture fosters growth and collaboration, making it a rewarding place to build a career while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Desk Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for tech support roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. It’ll help you shine when discussing your experience.
✨Tip Number 3
Show off your skills! If you’ve got any relevant certifications or projects, make sure to highlight them during interviews. We want to see how you can bring value to the team at Action for Children!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission to support children.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight your 2nd line tech support experience and any relevant qualifications like MCP or A+. We want to see how your skills match what we're looking for!
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Use it to explain why you're passionate about helping others and how your experience aligns with our mission at Action for Children. Be genuine and let your personality come through.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your excellent communication skills. Whether it's in your CV or supporting statement, clarity and professionalism are key. We want to know you can connect with our team and the people we support!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining the StudySmarter family. We can't wait to hear from you!
How to prepare for a job interview at Action for Children
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 2nd line support and Microsoft environments. Be ready to discuss your experience with service desk systems and any relevant qualifications like MCP or ITIL Foundation.
✨Showcase Your People Skills
Since this role involves a lot of communication, practice how you'll demonstrate your customer service skills. Think of examples where you've successfully helped someone troubleshoot an issue, whether face-to-face or over the phone.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific incidents or service requests. Prepare by thinking through common issues you’ve encountered in previous roles and how you resolved them efficiently.
✨Research Action for Children
Familiarise yourself with the mission and values of Action for Children. Being able to articulate why you want to work there and how you align with their purpose will show your genuine interest in the role.
