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For Companies At a Glance
- Tasks: Investigate and resolve technical issues while providing excellent customer service.
- Company: Join Action for Children, a passionate non-profit dedicated to improving children's lives.
- Benefits: Enjoy hybrid working, 29 days leave, professional development, and discounts at 15,000 retailers.
- Other info: Diversity and inclusion are key; we encourage applications from under-represented groups.
- Why this job: Make a real impact on vulnerable children's futures while growing your tech skills in a supportive environment.
- Qualifications: IS support qualification or equivalent experience in a service support role is required.
The predicted salary is between 24100 - 32100 £ per year.
Watford, Hertfordshire, United Kingdom (Hybrid)
Role Info
- Role Identification 12691
- Job Category Information Systems
- Posting Date 02/19/2026, 03:11 PM
- Locations WAT (Hybrid)
- Apply Before 03/05/2026, 11:55 PM
- Job Schedule Full time
- Salary £30,000 per annum
Role Description
Service Desk Analyst.
Salary: £30,000 per annum.
Location: Watford with Hybrid working.
Contract: Permanent, 35 hours per week.
29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
Gain professional qualifications and excellent training/development opportunities.
Flexible maternity, adoption, and paternity packages.
Pension with up to 7% employer contribution with included life assurance cover.
Staff discounts and Blue Light Card eligibility with 15,000 national retailer’s discounts.
Why Action for Children?
Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children’s lives.
A bit about the role
We’re looking for a Service Desk Analyst to join our team working at our offices in Watford on a hybrid basis. If you’ve got 2nd line tech support experience and enjoy helping people, we’d love to hear from you. We’re after someone who loves building good working relationships, is keen to pick up new skills, and takes a considered approach to troubleshooting. Don’t worry if you don’t tick every box on the job description, if you think you’re the right fit based on what you’ve read, go ahead and apply!
How you’ll help to create brighter futures
Providing a professional technical service through face to face, telephone, ticket based and or email communication to Action for Children staff and partner organisations.
Conduct the fulfilment of service requests, adhering to Technology policies, processes, procedures.
Take responsibility for incident management, to resolve technical (including complex) incidents, quickly and efficiently.
Maintain the Technology configuration management database.
Investigating and identifying trends, gathering evidence to support further investigation by the appropriate teams.
Process orders efficiently and expeditiously, ensuring payments match goods and services supplied.
- Responsible for the user account administration tasks needed to set up staff transferred to Action for Children.
Let’s talk about you
IS support qualification (such as MCP or A+), HND or equivalent and/or Advanced support qualification such as MCSE. ITIL Foundation qualification.
Experience of working in service support environment.
Experience of Support in a Microsoft Environment.
Experience of using of Service Desk systems.
Experience of working in a customer facing role assisting and supporting people via email and telephone contact.
Experience of working to administrative procedures for tasks such as raising orders, invoice processing, asset recording.
Excellent communication, organisational and customer service skills.
Please see the Job Description for the full list of accountabilities and requirements.
Please note we are unable to offer visa sponsorship for this role.
There are five sections to complete: Personal Details, CV, SupportingStatement & Information, Equality & Diversity, Submission & Declaration.
Diversity, equality, and inclusion
At Action for Children, we’re dedicated to building a diverse, inclusive, and authentic workplace.
We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.
Want to know more about Action for Children?
See below for further information about working with us:
#J-18808-Ljbffr
Service Desk Analyst employer: Action for Children
Contact Detail:
Action for Children Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Microsoft environments and Service Desk systems. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Since this role involves a lot of interaction with staff and partner organisations, think of examples where you've successfully resolved issues or provided exceptional support.
✨Tip Number 3
Research Action for Children’s mission and values. Understanding their commitment to supporting vulnerable children can help you align your answers with their goals, showing that you're not just looking for any job, but are passionate about their cause.
✨Tip Number 4
Network with current or former employees of Action for Children on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Service Desk Analyst role, which can be invaluable during your application process.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Desk Analyst role. Emphasise your technical support qualifications, customer service experience, and familiarity with Microsoft environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting children and your understanding of Action for Children's mission. Mention specific experiences that demonstrate your problem-solving skills and ability to work in a service support environment.
Highlight Relevant Qualifications: Clearly state any relevant qualifications such as MCP or A+, and provide examples of how you've applied these in previous roles. This will help demonstrate your technical competence to the hiring team.
Follow Application Instructions: Carefully read the application instructions provided by Action for Children. Ensure you submit all required documents and adhere to any specified formats or guidelines to avoid any issues with your application.
How to prepare for a job interview at Action for Children
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Service Desk Analyst. Familiarise yourself with incident management, service requests, and the importance of maintaining the configuration database.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft environments and any relevant support qualifications like MCP or A+. Highlight specific examples where you've successfully resolved technical issues in a customer-facing role.
✨Demonstrate Customer Care
Since this role involves significant interaction with staff and partner organisations, be ready to share examples of how you've provided excellent customer service. Emphasise your communication skills and ability to handle queries effectively.
✨Research Action for Children
Learn about Action for Children's mission and values. Understanding their commitment to supporting vulnerable children will help you align your answers with their goals and demonstrate your passion for the role.