Role: Service Coordinator
Location: Hybrid/ London - Tower Hamlets, Newham, Barking, Dagenham, Lewisham and Lambeth
Contract: Fixed Term Contract - 12 months – Full Time 37 hours a week (Flexibility is required, including travel across delivery locations).
Salary: Up to £36,700.00 per annum (according to experience and qualifications) plus London Allowance £3333.00
Benefits:
- 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous.
- Gain professional qualifications and excellent training/development opportunities.
- Flexible maternity, adoption, and paternity packages.
- Pension with up to 7% matched employer contribution with included life insurance.
- Blue Light Card eligibility with 15,000 national retailers discounts.
- Expenses paid for mileage.
Why Action for Children?
We are one of the largest children’s charities in the UK and have been making a difference to the lives of the UK’s vulnerable children for over 150 years.
Find out more about Action for Children here: Action for Children and on X, LinkedIn, Facebook or YouTube to get to know us better.
About the Role
Thanks to funding, Action for Children is bringing new employability programmes to London for the very first time, opening exciting opportunities in an area where many young people face barriers to employment.
Our service is designed to support those who need it most, including care-experienced young people, individuals with SEND, refugees and asylum seekers, those facing homelessness, and young people living in poverty. Through personalised support, the programme connects participants with training, apprenticeships, and real career opportunities, and take meaningful steps towards a brighter future.
We are looking for an experienced and motivated Service Coordinator to lead and deliver a portfolio of impactful employability and early-intervention programmes supporting children and young people from disadvantaged backgrounds across London.
You will play a key leadership role, overseeing programme delivery, managing staff, and ensuring high-quality support that enables young people to build confidence, develop skills, and progress into education, training, and employment.
You’ll be at the heart of a dynamic set of youth programmes empowering young people from Year 10 through to age 25. Across schools, communities and employer settings, you’ll bring energy and momentum to 1:1 coaching, group workshops, accredited training and industry‑led experiences. Your work will help young people boost their confidence, discover what’s possible, break down barriers and take bold steps toward education, training and employment. You’ll spark ambition, open doors and help young people build the skills and self‑belief to thrive.
Working collaboratively with partners, funders, and stakeholders, you will ensure programmes are delivered to a high standard, achieve outcomes, and continuously improve.
How you'll help to create brighter futures
- Lead and manage a team of practitioners to deliver engaging, high-quality programmes to young people.
- Oversee service delivery, ensuring positive outcomes for children and young people based on their assessed needs.
- Provide direct support and intervention where required, including mentoring.
- Build and maintain strong partnerships with schools, employers, funders (e.g. corporate partners), and referral agencies.
- Coordinate programme planning, resourcing, and delivery.
- Lead and facilitate multi-agency meetings, reviews, and stakeholder engagement activity
- Monitor performance, track outcomes, and produce reports to inform service improvement.
- Support evaluation and continuous improvement.
- Manage delegated budgets and ensure value for money using organisational procedures
- Ensure safeguarding, health and safety, and quality standards are consistently met.
Let's talk about you, ideally you will have:
- Significant experience working with children and young people (ideally 15–25), particularly those facing barriers to progression.
- Experience of leading or coordinating services, programmes, or teams in a youth, education, or employability setting.
- Strong understanding of youth development, safeguarding, and employability pathways.
- Experience of multi-agency working and relationship building.
- Ability to manage performance, monitor outcomes, and produce clear reports
- Confident in staff supervision, coaching, and team development
- Qualification(s) in youth work, social care, careers guidance, or a related field.
What You’ll Bring
- Passion for improving outcomes for young people
- Strong leadership, organisational, and communication skills
- Ability to build trusted relationships with young people, colleagues, and partners
- Commitment to equality, diversity, and inclusion
- A proactive approach to service development and continuous improvement
Why Join Us?
At Action for Children, we believe every young person deserves the opportunity to thrive. As a Service Coordinator, you’ll play a vital role in shaping high-quality services, leading a dedicated team, and supporting young people to achieve positive, lasting outcomes.
Good to know.
Please note we are unable to offer visa sponsorship for this role.
This role requires a DBS/disclosure check
We welcome applicants who may not meet every requirement but are passionate about the role
Contact: Sarah Manderfield by email – recruitmentservice@actionforchildren.org.uk quoting reference 13162
Diversity, equality and inclusion
At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian & Minority Ethnic and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.
Male staff are under-represented within our Children Service roles. We would like to encourage more male applicants for our Children Service roles.
See below for further information about working with us:
