At a Glance
- Tasks: Support unpaid carers by providing information, guidance, and empathetic listening.
- Company: Join Action for Carers Surrey, a supportive and inclusive organisation.
- Benefits: Generous leave, sick pay, volunteering days, and health support.
- Other info: Great career growth opportunities and a caring team environment.
- Why this job: Make a real difference in the lives of unpaid carers every day.
- Qualifications: Empathy, professionalism, and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
- Advice, Information & Helpline
- Officer
- Vacancy
- Type: Permanent and Full Time (36 hours per week)
- Closing
Date: 13th of September 2026 As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance.
Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives.
This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others.
In this role, you will
- Provide information, guidance and signposting to carers.
- Assess needs and identify potential risks.
- Respond to enquiries with empathy, professionalism and sensitivity.
- Connect carers with appropriate support, both within our organisation and beyond.
- Help ensure carers feel informed, valued and supported.
Helping carers feel heard, understood and supported, one conversation at a time.
Why Work With Us?
At Action for Carers Surrey, we’re committed to creating a supportive and inclusive environment where every colleague can thrive.
Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life
Our
Benefits
Include
- Generous annual leave
28 days plus Bank Holidays for full-time colleagues, rising to 31 days with length of service.
- Company sick pay from day one
Because your wellbeing matters.
- Paid carers’ leave
Recognising and supporting colleagues with caring responsibilities.
- Paid volunteering leave
Up to two days per year to support a cause that matters to you.
- Personal celebration day
An additional paid day to celebrate a birthday, family milestone or other special occasion.
- HSF Health Plan membership
Including healthcare support, Perkbox discounts and rewards, and access to an Employee Assistance Programme.
- Flu jab reimbursement scheme
Helping you look after your health and wellbeing.
- Employee payroll loan scheme
Providing support with unexpected expenses when needed.
- Pension scheme
With Smart Pension, helping you plan for your future.
- Bringing people together
Including our annual employee conference and summer social event, giving colleagues opportunities to connect, collaborate and celebrate our collective impact.
- Staff Carers Group
Offering connection, understanding and peer support from colleagues who have caring responsibilities.
Join a team that cares about carers and the people who support them.
Safeguarding Statement Action for Carers Surrey is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
We expect all colleagues and volunteers to share this commitment.
To Apply If you feel you are a suitable candidate and would like to work for Action for Carers, please click apply to be redirected to our website to complete your application
Advice, Information & Helpline Officer employer: Action for Carers
Action for Carers Surrey is an exceptional employer dedicated to fostering a supportive and inclusive work environment where every team member can thrive. With generous benefits such as 28 days of annual leave, company sick pay from day one, and opportunities for personal growth through volunteering and peer support, we prioritise the wellbeing and development of our employees. Located in Guildford, Surrey, we offer a meaningful role that allows you to make a real difference in the lives of unpaid carers while being part of a compassionate and collaborative team.
StudySmarter Expert Advice🤫
We think this is how you could land Advice, Information & Helpline Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Action for Carers.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Action for Carers!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Action for Carers, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Action for Carers or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Advice, Information & Helpline Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Action for Carers:Before hitting send, make sure to tailor your application specifically to Action for Carers! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Action for Carers
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
