Career Advisor - Workshop/Resource Room Facilitator in Cambridge

Career Advisor - Workshop/Resource Room Facilitator

Department: Education, Training, and Youth Services

Employment Type: Permanent - Full Time

Location: Cambridge

Description

Key Responsibilities

• Develop, present, and facilitate a range of job search and career transition workshops.
• Explain to customers the procedure and process for Career Center services including career planning, job development, and labor market information, training opportunities, partner services and referrals.
• Determine customer suitability for center services by providing or arranging for the provision of appropriate services needed to facilitate the implementation and successful operation of the customer’s employment plan.
• Provide an initial assessment for customers and assistance with developing an employment plan including goal setting.
• Provide feedback and an objective perspective by gathering information through interviewing and observing individuals.
• Assist customers with resume review and development, cover letter review and development, job search strategies, provision of labor market information, job referrals and referral to additional partner services.
• Support customers through transitions and facilitate decision making and goal setting including, but not limited to, referrals to training, Section 30, and the training process.
• Assist customers in resource room using available technologies; troubleshoot computer and software problems.
• Research labor market issues and current workplace trends, maintaining knowledge of state-of-the-art career assessment instruments; administer and interpret as appropriate.
• Input relevant customer data appropriately and timely by following all MOSES entry policies.
• Establish and maintain an effective working relationship with Career Center partners.
• Maintain all areas of the Resource Room for cleanliness and organization.
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• A Minimum of High School Diploma, or equivalent and minimum of three years of customer service or relevant experience required.
• An Associate’s or Bachelor’s degree in human services, public administration, business management or related field preferred but not required.
• At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required.
• Knowledge and experience with WIOA (and other Career Center Programs) regulations, programs, guidelines and administrative requirements preferred.
• Demonstrated ability to work sensitively with people from diverse backgrounds and manage high stress situations while demonstrating sound decision making.
• Effective communication and public speaking skills with the ability to advocate for career center customers.
• Ability to travel between centers for meetings or coverage needs and to partner sites.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community\'s most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.