Business Service Representative

The MassHire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills, or find a new job. Join us as a Business Service Representative in creating a supportive and enriching environment for our community. If you are passionate about community development and possess the required skills, we invite you to apply.

Key Responsibilities

• Responsible for marketing and promoting the Career Centers to employers and utilizing business information to assist the team in career coaching.
• Participate in local strategic planning for employer demand driven programs, training and services in our region.
• Contact employers to assess their needs and provide information on various services available through the Public Workforce System.
• Provide various services to businesses including job order posting, job referrals, recruitments, job fairs, referral to partners, apprenticeships, labor market information and other services as needed.
• Respond to incoming requests from employers in our region.
• Ensure Career Center staff are aware of employers’ needs and job order specifications to facilitate prompt and effective servicing of job orders.
• Work collaboratively with team members to facilitate placement of Career Center customers into open positions.
• Conduct and/or coordinate group presentations to employers.
• Plan, organize and conduct job fairs, special events and recruitments to provide large scale labor exchange opportunities for both employers and job seekers.
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• A minimum of a Highschool Diploma or equivalent and three years of customer service or relevant experience is required.
• An Associate's or Bachelor’s degree in human services, public administration, business management or related field preferred but not required.
• At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required.
• Ability to function effectively as part of a business services team.
• Knowledge and experience with WIOA (and other Career Center Programs) regulations, programs, guidelines and administrative requirements are preferred.
• Ability to work sensitively and effectively with individuals of diverse social, economic and cultural backgrounds.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.