Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer enquiries and service bookings in a dynamic automotive environment.
- Company: Actio Recruitment connects talent with top automotive companies in Cambridge.
- Benefits: Enjoy a negotiable salary and the chance to work in a vibrant team.
- Why this job: Join a supportive culture where your customer service skills can shine and make an impact.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: This is a full-time role with opportunities for growth in the automotive industry.
The predicted salary is between 28800 - 43200 £ per year.
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply. Good luck.
Salary/Rate: Negotiable DOE
Location: Cambridge
Company: Actio Recruitment
About the Role: Actio Recruitment is supporting our automotive client in Cambridge in their search for a dedicated Service Advisor. This is a full-time role, responsible for managing customer enquiries, service bookings, and overseeing the customer journey from vehicle drop-off to handover.
Key Responsibilities:
- Handle all service telephone and walk-in enquiries.
- Qualify service and diagnostic needs, establishing a clear understanding with customers about the work required.
- Schedule and calculate workshop capacity, ensuring accurate data entry into the service workshop loading system.
- Manage the handover and administration of Customer Service Vehicles.
- Clearly explain completed work to customers, up selling service plans, ensuring their full understanding and approval.
- Address any customer dissatisfaction in liaison with the department manager, following dealership procedures.
Requirements:
- Strong customer service and communication skills.
- Experience in a similar automotive role preferred.
- Excellent organisational and time management abilities.
How to Apply: Send your CV to Actio recruitment or apply today!
Actio are an equal opportunities employer and a recruitment agency.
Service Advisor Motor Trade Job employer: Actio Recruitment
Contact Detail:
Actio Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade Job
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the services offered by the company you're applying to. Understanding their specific offerings will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. This will prepare you to handle enquiries and customer concerns effectively during the interview.
✨Tip Number 3
Network with professionals in the automotive sector, either through social media platforms like LinkedIn or local industry events. Building connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Research common interview questions for Service Advisors and prepare your answers. Tailor your responses to highlight your relevant experience and how it aligns with the responsibilities outlined in the job description.
We think you need these skills to ace Service Advisor Motor Trade Job
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the motor trade and your understanding of the Service Advisor role. Mention specific skills that align with the responsibilities outlined in the job description.
Showcase Your Communication Skills: In your application, emphasise your strong communication abilities. Provide examples of how you've successfully handled customer enquiries or resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Actio Recruitment
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to communicate effectively with customers is crucial. Prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues, demonstrating your strong customer service skills.
✨Understand the Automotive Industry
Familiarise yourself with basic automotive terminology and common service procedures. This knowledge will help you engage in meaningful conversations during the interview and show that you're genuinely interested in the role.
✨Demonstrate Organisational Skills
The role requires excellent organisational abilities. Be ready to discuss how you manage your time and prioritise tasks, especially in a busy environment. Consider sharing specific strategies or tools you use to stay organised.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to address customer dissatisfaction or manage multiple service bookings, and be prepared to explain your thought process and actions.
