At a Glance
- Tasks: Support clients in digital transformation and service improvement initiatives.
- Company: Actica Consulting, a leader in digital transformation for the UK public sector.
- Benefits: Full-time role with hybrid working options and opportunities for professional growth.
- Other info: Join a dynamic team and contribute to innovative projects.
- Why this job: Make a real impact on technology change in critical environments.
- Qualifications: Experience in service management and strong communication skills required.
The predicted salary is between 60000 - 75000 £ per year.
Actica Consulting is a digital transformation consultancy focused on the UK public sector. We deliver technology-focused consultancy in complex environments, helping clients plan and deliver major technology change, improve operational performance, and realise value from investments in digital services and critical infrastructure. Our work spans organisational change, digital transformation, programme delivery, cyber security, AI, data and analytics, and complex technology procurements.
As a Service Management Consultant, you will support clients undertaking large-scale technology and service procurements, digital transformation programmes, and service improvement initiatives. Many of these engagements involve mission-critical communications and operational technology environments, where knowledge of radio, telecommunications, and service management principles is essential. Experience working with TETRA-based communications systems and their operational support models would be particularly valuable.
Key Responsibilities- Supporting the development of service management strategies, operating models, and governance arrangements
- Defining business, technical, service management, or transition and mobilisation requirements
- Supporting technology procurements, including developing procurement documentation, evaluation approaches, and supplier assessment criteria
- Analysing supplier proposals, service models, commercial arrangements, and operational risks, providing recommendations based on evidence and best practice
- Assisting clients in implementing service management frameworks and processes, including ITIL-aligned practices
- Supporting supplier engagement activities, clarification processes, and commercial discussions
- Providing independent client-side assurance that proposed solutions and service models are appropriate, effective, and aligned with operational needs
- Working closely with technical, operational, programme, and commercial stakeholders to ensure solutions are deliverable and sustainable
- Supporting governance, assurance, and investment approval activities through the preparation of reports, analyses, and briefing material
- Assisting transition, mobilisation, and operational readiness activities to support successful service implementation
- Sharing relevant knowledge and experience to support clients and contribute to the wider Actica team
Based on your experience, you may take ownership of workstreams, lead specialist activities, and support the development of junior consultants.
Skills, Knowledge and ExpertiseWe are looking for people with experience in service management, digital transformation, technology-enabled change, or the delivery of complex technology services. This role requires individuals who can apply structured thinking to complex problems and confidently work across business, operational, technical, and commercial domains. Strong communication and stakeholder management skills are important, as this is a client-facing role involving collaboration with a wide range of stakeholders.
Experience in two or more of the following areas is beneficial:
- Service management frameworks and practices, including ITIL
- Service transition, mobilisation, operational readiness, or supplier onboarding activities
- Technology procurement, commercial evaluations, and contract development
- TETRA communications systems, radio networks, or other mission-critical communications technologies
- Supporting the operation, transition, procurement, or assurance of TETRA-based services within critical operational environments
- Supplier performance management, governance, and service assurance
- Development of service operating models and service management processes
- Telecommunications, network infrastructure, digital services, or operational technology environments
- Programme and project management approaches such as MSP, PRINCE2, Agile, or similar methodologies
- Development of business, technical, operational, or service requirements
We recognise that relevant experience can be gained in a variety of ways and welcome applicants from a broad range of professional and technical backgrounds.
Additional RequirementsMust be eligible and willing to obtain UK Government Security Clearance.
Service Management Consultant in Guildford employer: Actica Consulting Limited
Actica Consulting Limited is an excellent employer for those seeking to make a meaningful impact in the public sector and defence. With a strong commitment to employee growth, a hybrid working model, and a collaborative work culture, we empower our team members to thrive while contributing to the security of critical projects. Join us to be part of a forward-thinking organisation that values innovation and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Management Consultant in Guildford
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Management Consultant at Actica Consulting Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Actica Consulting Limited or be willing to refer you for that Service Management Consultant position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Actica Consulting Limited who’s on the lookout for their next Service Management Consultant star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Management Consultant role at Actica Consulting Limited!
We think you need these skills to ace Service Management Consultant in Guildford
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Actica Consulting Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Actica Consulting Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Actica Consulting Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
