At a Glance
- Tasks: Provide tech support and install dental imaging equipment across the UK.
- Company: Join Acteon, a global leader in dental and medical tech.
- Benefits: Enjoy a company car, private medical insurance, and a supportive work environment.
- Other info: Full training provided; travel opportunities included.
- Why this job: Make a difference in dental practices while developing your technical skills.
- Qualifications: Strong IT skills and a full UK driving licence required.
The predicted salary is between 63250 - 63400 £ per year.
Acteon is a global med-tech company specialising in dental and medical devices. We employ highly trained technical and sales teams in 26 offices around the world, and have a distribution network that covers 94 additional countries. Acteon UK is based in Cambridgeshire, where we specialise in equipment and dental imaging diagnostic and x-ray devices. We are looking for a Digital Imaging Specialist to join our forward-thinking, friendly and dynamic team. The successful candidate will be based at our office in St Neots, Cambridgeshire but will also travel throughout the UK.
Responsibilities
- Helpdesk Support
- Provide first-line and second-line technical support to dental practices
- Diagnose and resolve hardware, software, networking, and imaging issues remotely
- Log and manage support tickets within the helpdesk system
- Escalate complex issues where required
- Guide customers through troubleshooting procedures clearly and professionally
- Field Engineering
- Install, configure, and maintain dental imaging equipment
- Carry out on-site repairs, servicing, and preventative maintenance
- Support digital imaging systems including panoramic, CBCT, and intraoral imaging devices
- Configure imaging software and network connectivity
- Deliver customer training following installations
- General Duties
- Maintain accurate service records and documentation
- Work collaboratively with internal technical and sales teams
- Ensure high levels of customer satisfaction and professionalism
Skills & Experience Required
- Essential
- Strong IT and technical troubleshooting skills
- Excellent communication and customer service abilities
- Ability to work independently and manage workload effectively
- Full UK driving licence
- Desirable
- Experience in dental, medical, or imaging equipment support
- Experience with Windows operating systems and networking fundamentals
- Field service engineering experience
- Understanding of practice management software and networking
- Electrical or electronic engineering background
Personal Qualities
- Friendly and professional manner
- Problem-solving mindset
- Reliable and organised
- Eager to learn and develop technical skills
- Comfortable working both remotely and on customer sites
The successful candidate will:
- Be willing to travel regularly and occasionally stay overnight
- Be able to lift heavy goods occasionally
- Have a full UK driving licence and passport (travel may be required for training courses etc)
Previous experience within the Dental, Medical or Veterinary sectors is not essential, as full training will be provided.
Benefits
- Company car
- Laptop, mobile telephone
- Life insurance
- Private medical insurance
- Company pension
- Cycle to work scheme
- On-site parking
Job Details
- Job Types: Full-time, Permanent
- Pay: £63,250.00 - £63,400.00 per year
- Work Location: In person
Digital Imaging Specialist (Dental Imaging Helpdesk Team Member / Field Engineer) employer: Acteon
Acteon is an exceptional employer, offering a vibrant work culture in the heart of Cambridgeshire, where innovation meets collaboration. As a Digital Imaging Specialist, you will benefit from comprehensive training, a supportive team environment, and a range of perks including a company car, private medical insurance, and opportunities for professional growth. Join us to make a meaningful impact in the dental imaging field while enjoying a fulfilling career with a global leader in med-tech.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Imaging Specialist (Dental Imaging Helpdesk Team Member / Field Engineer)
✨Tip Number 1
Network like a pro! Reach out to your connections in the dental and medical fields. Attend industry events or webinars where you can meet potential employers and showcase your skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research Acteon and understand their products and services. Be ready to discuss how your technical troubleshooting skills can help their dental imaging team. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your problem-solving mindset and customer service abilities. The more comfortable you are, the better you’ll perform when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Digital Imaging Specialist (Dental Imaging Helpdesk Team Member / Field Engineer)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical troubleshooting skills and any relevant experience with dental or medical imaging equipment. We want to see how you fit into our friendly and dynamic team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your eagerness to learn and develop your technical skills, as we value that at StudySmarter.
Show Off Your Communication Skills:Since this role involves providing support to dental practices, it's crucial to demonstrate your excellent communication abilities. Use clear and professional language in your application to show us you can guide customers through troubleshooting procedures effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Acteon
✨Know Your Tech
Brush up on your IT and technical troubleshooting skills before the interview. Familiarise yourself with common dental imaging equipment and software, as well as networking fundamentals. This will help you answer technical questions confidently and show that you're ready to tackle the role.
✨Showcase Your Communication Skills
Since you'll be providing support to dental practices, it's crucial to demonstrate excellent communication abilities. Practice explaining complex technical issues in simple terms. You might even want to role-play a scenario where you guide a customer through troubleshooting procedures.
✨Highlight Your Problem-Solving Mindset
Prepare examples of how you've successfully diagnosed and resolved issues in the past. Whether it's a technical problem or a customer service challenge, showcasing your problem-solving skills will make you stand out as a candidate who can handle the demands of the job.
✨Be Ready to Discuss Your Flexibility
Since the role involves travel and working both remotely and on-site, be prepared to discuss your willingness to adapt. Share any previous experiences where you've had to manage your workload independently or adjust to changing circumstances, as this will demonstrate your reliability and organisational skills.
