At a Glance
- Tasks: Provide tech support and install dental imaging equipment across the UK.
- Company: Join Acteon, a global leader in dental and medical tech.
- Benefits: Enjoy a competitive salary, company car, and private medical insurance.
- Other info: Full training provided; dynamic team with great career growth opportunities.
- Why this job: Make a real difference in dental practices while developing your technical skills.
- Qualifications: Strong IT skills and a full UK driving licence required.
The predicted salary is between 25000 - 40000 € per year.
Acteon is a global med-tech company specialising in dental and medical devices. We employ highly trained technical and sales teams in 26 offices around the world, and have a distribution network that covers 94 additional countries. Acteon UK is based in Cambridgeshire, where we specialise in equipment and dental imaging diagnostic and x-ray devices. We are looking for a Digital Imaging Specialist to join our forward-thinking, friendly and dynamic team. The successful candidate will be based at our office in St Neots, Cambridgeshire but will also travel throughout the UK.
Responsibilities include:
- Helpdesk Support
- Provide first-line and second-line technical support to dental practices
- Diagnose and resolve hardware, software, networking, and imaging issues remotely
- Log and manage support tickets within the helpdesk system
- Escalate complex issues where required
- Guide customers through troubleshooting procedures clearly and professionally
- Field Engineering
- Install, configure, and maintain dental imaging equipment
- Carry out on-site repairs, servicing, and preventative maintenance
- Support digital imaging systems including panoramic, CBCT, and intraoral imaging devices
- Configure imaging software and network connectivity
- Deliver customer training following installations
- General Duties
- Maintain accurate service records and documentation
- Work collaboratively with internal technical and sales teams
- Ensure high levels of customer satisfaction and professionalism
Skills & Experience Required:
- Essential
- Strong IT and technical troubleshooting skills
- Excellent communication and customer service abilities
- Ability to work independently and manage workload effectively
- Full UK driving licence
- Desirable
- Experience in dental, medical, or imaging equipment support
- Experience with Windows operating systems and networking fundamentals
- Field service engineering experience
- Understanding of practice management software and networking
- Electrical or electronic engineering background
Personal Qualities
- Friendly and professional manner
- Problem-solving mindset
- Reliable and organised
- Eager to learn and develop technical skills
- Comfortable working both remotely and on customer sites
The successful candidate will:
- Be willing to travel regularly and occasionally stay overnight
- Be able to lift heavy goods occasionally
- Have a full UK driving licence and passport (travel may be required for training courses etc)
Previous experience within the Dental, Medical or Veterinary sectors is not essential, as full training will be provided.
Benefits:
- Company car
- Laptop, mobile telephone
- Life insurance
- Private medical insurance
Job Types: Full-time, Permanent
Pay: £25,000.00-£40,000.00 per year
Work Location: In person
Digital Imaging Specialist (Dental Imaging Helpdesk Team Member / Field Engineer) in Saint Neots employer: Acteon (Satelec UK Ltd)
Acteon is an exceptional employer, offering a dynamic and supportive work environment in St Neots, Cambridgeshire. With a strong focus on employee development, we provide comprehensive training and opportunities for growth within the med-tech industry. Our benefits package, including a company car and private medical insurance, alongside a friendly team culture, makes Acteon a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Imaging Specialist (Dental Imaging Helpdesk Team Member / Field Engineer) in Saint Neots
✨Tip Number 1
Network like a pro! Reach out to current employees at Acteon or similar companies on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to technical support and field engineering. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your problem-solving skills during interviews! Share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle the challenges of the Digital Imaging Specialist role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Digital Imaging Specialist (Dental Imaging Helpdesk Team Member / Field Engineer) in Saint Neots
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT and technical troubleshooting skills, as well as any relevant experience in dental or medical imaging support.
Craft a Compelling Cover Letter:Use your cover letter to showcase your personality and enthusiasm for the role. Mention why you’re excited about joining Acteon and how your background aligns with their mission in dental imaging.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. This will demonstrate your problem-solving mindset, which is key for the Digital Imaging Specialist role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people and shows your genuine interest in joining our friendly team.
How to prepare for a job interview at Acteon (Satelec UK Ltd)
✨Know Your Tech Inside Out
As a Digital Imaging Specialist, you'll need to demonstrate your technical prowess. Brush up on the specific imaging equipment and software mentioned in the job description. Be ready to discuss troubleshooting scenarios and how you would handle them.
✨Show Off Your Customer Service Skills
Since you'll be providing support to dental practices, it's crucial to highlight your communication skills. Prepare examples of how you've successfully resolved customer issues in the past, showcasing your friendly and professional manner.
✨Demonstrate Your Problem-Solving Mindset
Employers love candidates who can think on their feet. Think of a time when you faced a technical challenge and how you approached it. Be ready to explain your thought process during the interview to show that you're reliable and organised.
✨Be Ready to Discuss Your Travel Flexibility
Since the role involves travel throughout the UK, be prepared to talk about your willingness to travel and stay overnight if needed. Mention any previous experiences that required travel, as this will show your commitment to the role.
