At a Glance
- Tasks: Provide tech support and install dental imaging equipment across the UK.
- Company: Join a global med-tech leader in dental and medical devices.
- Benefits: Enjoy a competitive salary, company car, and private medical insurance.
- Other info: Full training provided; dynamic team with great career growth opportunities.
- Why this job: Make a real difference in dental practices while developing your technical skills.
- Qualifications: Strong IT skills and a full UK driving licence required.
The predicted salary is between 25000 - 40000 € per year.
Acteon is a global med-tech company specialising in dental and medical devices. We employ highly trained technical and sales teams in 26 offices around the world, and have a distribution network that covers 94 additional countries. Acteon UK is based in Cambridgeshire, where we specialise in equipment and dental imaging diagnostic and x-ray devices. We are looking for a Digital Imaging Specialist to join our forward-thinking, friendly and dynamic team. The successful candidate will be based at our office in St Neots, Cambridgeshire but will also travel throughout the UK.
Responsibilities include:
- Helpdesk Support
- Provide first-line and second-line technical support to dental practices
- Diagnose and resolve hardware, software, networking, and imaging issues remotely
- Log and manage support tickets within the helpdesk system
- Escalate complex issues where required
- Guide customers through troubleshooting procedures clearly and professionally
- Field Engineering
- Install, configure, and maintain dental imaging equipment
- Carry out on-site repairs, servicing, and preventative maintenance
- Support digital imaging systems including panoramic, CBCT, and intraoral imaging devices
- Configure imaging software and network connectivity
- Deliver customer training following installations
- General Duties
- Maintain accurate service records and documentation
- Work collaboratively with internal technical and sales teams
- Ensure high levels of customer satisfaction and professionalism
Skills & Experience Required:
- Essential
- Strong IT and technical troubleshooting skills
- Excellent communication and customer service abilities
- Ability to work independently and manage workload effectively
- Full UK driving licence
- Desirable
- Experience in dental, medical, or imaging equipment support
- Experience with Windows operating systems and networking fundamentals
- Field service engineering experience
- Understanding of practice management software and networking
- Electrical or electronic engineering background
Personal Qualities
- Friendly and professional manner
- Problem-solving mindset
- Reliable and organised
- Eager to learn and develop technical skills
- Comfortable working both remotely and on customer sites
The successful candidate will:
- Be willing to travel regularly and occasionally stay overnight
- Be able to lift heavy goods occasionally
- Have a full UK driving licence and passport (travel may be required for training courses etc)
Previous experience within the Dental, Medical or Veterinary sectors is not essential, as full training will be provided.
Benefits:
- Company car
- Laptop, mobile telephone
- Life insurance
- Private medical insurance
Job Types: Full-time, Permanent
Pay: £25,000.00-£40,000.00 per year
Work Location: In person
Digital Imaging Specialist (Dental Imaging Helpdesk Team Member / Field Engineer) employer: Acteon (Satelec UK Ltd)
Acteon is an exceptional employer, offering a dynamic and supportive work environment in St Neots, Cambridgeshire. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside competitive benefits such as a company car, private medical insurance, and a pension scheme. Join our friendly team and be part of a global med-tech leader dedicated to innovation and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Imaging Specialist (Dental Imaging Helpdesk Team Member / Field Engineer)
✨Tip Number 1
Network like a pro! Reach out to current employees at Acteon or in the dental imaging field on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Be ready to discuss how you’d troubleshoot common issues with dental imaging equipment. Show them you’re the go-to person for tech support!
✨Tip Number 3
Don’t forget to showcase your customer service skills! Think of examples where you’ve helped someone solve a problem, especially in a tech context. They want to see that you can communicate clearly and professionally.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our dynamic team at Acteon.
We think you need these skills to ace Digital Imaging Specialist (Dental Imaging Helpdesk Team Member / Field Engineer)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the Digital Imaging Specialist role. We want to see how your technical troubleshooting skills and customer service abilities shine through!
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your personality! Share why you're excited about joining our friendly team and how you can contribute to our mission in dental imaging.
Showcase Relevant Experience:Even if you don't have direct experience in dental or medical imaging, highlight any related technical support or field engineering roles. We value problem-solving mindsets and eagerness to learn!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Acteon (Satelec UK Ltd)
✨Know Your Tech
Brush up on your technical knowledge related to dental imaging equipment and troubleshooting. Familiarise yourself with common issues and solutions, as well as the specific products Acteon offers. This will show that you're not just interested in the role but also understand the tech behind it.
✨Practice Your Communication Skills
Since you'll be providing support to dental practices, it's crucial to demonstrate excellent communication skills. Practice explaining complex technical concepts in simple terms. You might even want to role-play a helpdesk scenario with a friend to get comfortable.
✨Show Your Problem-Solving Mindset
Prepare examples of how you've tackled technical challenges in the past. Think about times when you diagnosed an issue or helped someone through a troubleshooting process. This will highlight your problem-solving abilities and your readiness to take on the responsibilities of the role.
✨Be Ready to Discuss Your Experience
Even if you don't have direct experience in dental or medical imaging, think about transferable skills from previous roles. Be ready to discuss how your background in IT or customer service can benefit the team at Acteon. Show enthusiasm for learning and adapting to new technologies.
