At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and minimal disruption during works.
- Company: Join a leading contractor in social housing with a focus on community support.
- Benefits: Competitive pay, flexible short-term contracts, and potential for ongoing work.
- Other info: Immediate start available with opportunities for future projects.
- Why this job: Make a real difference in residents' lives while gaining valuable experience in the construction industry.
- Qualifications: Experience as a Resident Liaison Officer and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: Kent (Faversham, Kemsley, Sittingbourne & Newington areas)
Duration: Approx. 5 weeks (depending on project)
Start: Immediate / Short notice
Rate: Competitive (DOE)
Company Overview
Actaris Site Services are supporting a leading contractor delivering planned works across social housing schemes in Kent. We are currently recruiting experienced Resident Liaison Officers (RLOs) to support multiple short-term projects.
Role Overview
As a Resident Liaison Officer, you will act as the key point of contact between site teams and residents, ensuring works are delivered with minimal disruption and maintaining strong communication throughout the programme.
Key Responsibilities
- Liaise with residents prior to, during, and after works
- Arrange and manage resident appointments and access
- Handle resident enquiries, concerns, and complaints professionally
- Provide clear updates on works, schedules, and any changes
- Work closely with Site Managers and operatives to ensure smooth delivery
- Maintain accurate records of all resident interactions
- Support vulnerable residents where required
Requirements
- Proven experience as an RLO within social housing or construction
- Strong communication and interpersonal skills
- Ability to manage multiple properties/sites
- Confident handling complaints and resolving issues
- Organised, proactive, and professional approach
- Full UK driving licence (essential) Own Transport
Desirable
- Experience working on planned maintenance projects (e.g. roofing/windows/doors)
- Knowledge of housing association procedures
What’s on Offer
- Immediate start available
- Flexible short-term contracts
- Opportunity to work with a reputable contractor
- Potential for ongoing work across future projects
Resident Liaison Officer or RLO in Sittingbourne employer: Actaris Site Services
Actaris Site Services is an excellent employer for those seeking a meaningful role as a Resident Liaison Officer in the vibrant Kent area. With a commitment to fostering strong communication and support for residents, the company offers a collaborative work culture, competitive rates, and opportunities for professional growth through various short-term projects. Employees can expect a dynamic environment where their contributions directly impact the community, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer or RLO in Sittingbourne
✨Get Your Foot in the Door
Temporary roles in construction often rely on quick recruitment, so make sure to visit local recruitment agencies that specialise in the construction sector. They usually have a go-to list of companies that need staff urgently, helping us connect with potential employers faster.
✨Leverage Community Connections
Construction is all about connections! Check out local trade events, networking gatherings, or even social media groups focused on your area. Engaging with the community can lead to insider knowledge about temporary job openings that might not be advertised anywhere else.
✨Showcase Your Skills with a Solid Portfolio
Even for temporary gigs, a visual portfolio can really set you apart. Take photos of previous projects you’ve worked on, or if you're fresh in the industry, show examples of your work during training. This can help us demonstrate our hands-on experience to potential employers, like Actaris Site Services.
✨Apply Directly at Construction Sites
Don’t overlook the power of walking directly into construction sites. Many temporary positions are filled on the spot, so it’s worth popping by local sites and having a face-to-face chat. Bring your CV and be ready to impress, as companies like Actaris Site Services appreciate proactive candidates ready to jump in when needed.
We think you need these skills to ace Resident Liaison Officer or RLO in Sittingbourne
Some tips for your application 🫡
Highlight Your Relevant Experience:In the construction game, having hands-on experience matters! Be sure to showcase any previous temporary roles or projects you've worked on in your CV. Mention specific skills like safety protocols, tools you're familiar with, or types of construction work you've done – this will help you stand out!
Showcase Certifications and Training:If you've got any relevant certifications or training like a CSCS card or health and safety courses, flaunt them! Include them in your CV and mention them in your cover letter. It shows that you're not just ready to get to work but that you've got the essential safety knowledge, which is super important in the construction industry.
Emphasise Flexibility and Availability:For a temporary role, flexibility is key! In your cover letter, make sure to clearly state your availability – are you ready to start immediately? Can you work various shifts? Letting Actaris Site Services know how adaptable you are might just get you the edge over other candidates.
Keep it Concise and Clear:When applying for temporary roles in construction, employers often appreciate brevity. Keep your CV and cover letter clear and to the point. Focus on the skills and experiences that align most with what Actaris Site Services is looking for. Avoid unnecessary fluff to make it easier for them to see why you’re the perfect fit!
How to prepare for a job interview at Actaris Site Services
✨Show Off Your Safety Knowledge
In construction, health and safety is non-negotiable. Get comfortable with specific safety regulations like COSHH or Working at Height – you might get asked how you’d handle risk assessments or unsafe conditions. We need to show that we prioritise safety above all else.
✨Be Ready for Hands-On Scenarios
Expect practical questions or even a mini test where you’ll need to demonstrate basic skills. They might set up a scenario and ask how you would approach a specific task. Let’s prepare by brushing up on our trade skills and thinking through past projects we’ve worked on.
✨Flexibility is Key
Since this is a temporary role, they’ll want to know if you can adapt quickly to different teams and situations. Let's think about past experiences where we've had to adjust on the fly. This will show we’re ready to hit the ground running!
✨Highlight Your Previous Experience
Temporary roles often require hitting the ground running, so make sure to have a few stories lined up that showcase your relevant experience in construction. We want to emphasise skills that might not be on our CV—like teamwork and problem-solving when things don't go to plan.
