At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and minimal disruption during works.
- Company: Join a leading contractor in social housing with a focus on community support.
- Benefits: Competitive pay, flexible short-term contracts, and potential for ongoing work.
- Other info: Immediate start available with opportunities for future projects.
- Why this job: Make a real difference in residents' lives while gaining valuable experience in the construction industry.
- Qualifications: Experience as a Resident Liaison Officer and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: Kent (Faversham, Kemsley, Sittingbourne & Newington areas)
Duration: Approx. 5 weeks (depending on project)
Start: Immediate / Short notice
Rate: Competitive (DOE)
Company Overview
Actaris Site Services are supporting a leading contractor delivering planned works across social housing schemes in Kent. We are currently recruiting experienced Resident Liaison Officers (RLOs) to support multiple short-term projects.
Role Overview
As a Resident Liaison Officer, you will act as the key point of contact between site teams and residents, ensuring works are delivered with minimal disruption and maintaining strong communication throughout the programme.
Key Responsibilities
- Liaise with residents prior to, during, and after works
- Arrange and manage resident appointments and access
- Handle resident enquiries, concerns, and complaints professionally
- Provide clear updates on works, schedules, and any changes
- Work closely with Site Managers and operatives to ensure smooth delivery
- Maintain accurate records of all resident interactions
- Support vulnerable residents where required
Requirements
- Proven experience as an RLO within social housing or construction
- Strong communication and interpersonal skills
- Ability to manage multiple properties/sites
- Confident handling complaints and resolving issues
- Organised, proactive, and professional approach
- Full UK driving licence (essential) Own Transport
Desirable
- Experience working on planned maintenance projects (e.g. roofing/windows/doors)
- Knowledge of housing association procedures
What’s on Offer
- Immediate start available
- Flexible short-term contracts
- Opportunity to work with a reputable contractor
- Potential for ongoing work across future projects
Resident Liaison Officer or RLO in Sittingbourne employer: Actaris Site Services
As a Site Manager for our school project, you will join a dynamic team dedicated to delivering high-quality installations in a fast-paced and safety-focused environment. We pride ourselves on fostering a collaborative work culture that values communication and compliance, while also providing ample opportunities for professional growth and development. With a commitment to excellence and a supportive atmosphere, we ensure that our employees feel valued and empowered to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer or RLO in Sittingbourne
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and construction sectors. Let them know you're on the lookout for RLO roles. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Get social! Join relevant groups on platforms like LinkedIn or Facebook where RLOs hang out. Engage in discussions, share your experiences, and keep an eye out for job postings. It's all about being in the right place at the right time!
✨Tip Number 3
Be proactive! If you see a project happening in your area, don’t hesitate to reach out directly to the contractor. Express your interest in working as an RLO and showcase your experience. Sometimes, a little initiative goes a long way!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure your profile is up-to-date and tailored to highlight your RLO skills. The more we see your passion, the better your chances of landing that gig!
We think you need these skills to ace Resident Liaison Officer or RLO in Sittingbourne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Resident Liaison Officer. We want to see how you've handled resident interactions and managed multiple sites, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your strong communication skills and any relevant experience in social housing or construction.
Showcase Your Problem-Solving Skills:As an RLO, you'll be dealing with complaints and concerns. In your application, share examples of how you've successfully resolved issues in the past. We love to see proactive problem solvers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Actaris Site Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like liaising with residents and managing appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around handling complaints and managing multiple sites. Prepare specific examples from your past experience that highlight your skills in communication and problem-solving. This will give you confidence and help you stand out.
✨Showcase Your Interpersonal Skills
As an RLO, strong communication is key. During the interview, be sure to convey your ability to connect with people. Use examples that illustrate how you've successfully managed resident concerns or worked closely with site teams. This will show that you can maintain strong relationships, which is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the specific projects you'll be working on or how the team collaborates with residents. This not only shows your interest but also gives you a better understanding of what to expect if you get the job.
