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- Tasks: Manage schedules, handle resident complaints, and ensure smooth communication on site.
- Company: Actaris Site Services specializes in site management and resident liaison for construction projects.
- Benefits: Gain hands-on experience in a dynamic environment with opportunities for professional growth.
- Why this job: Join a team that values proactive communication and positive relationships with residents.
- Qualifications: 1-2 years as a Resident Liaison Officer required; strong communication and IT skills essential.
- Other info: Driving license needed; apply with your CV for more details!
The predicted salary is between 36000 - 60000 £ per year.
Actaris Site Services are currently seeking an experienced RLO for sites based in Northampton.
This role involves externals roofing and ongoing EWI works.
Responsibilities:
- Booking appointments and managing schedules.
- Handling resident complaints and issues with professionalism and efficiency.
- Maintaining property records and conducting validation and customer satisfaction surveys.
- Facilitating communication between all stakeholders for a seamless project experience.
- Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.
Requirements:
- Previous experience as a Resident Liaison Officer (RLO) is essential (1-2 years +).
- Occupied refurbishment knowledge is desirable.
- Strong health and safety knowledge.
- Exceptional communication skills and ability to work collaboratively.
- IT proficiency and adaptability to on-site operations.
- Ability to work independently and as part of a team.
- Strong interpersonal skills and a proactive attitude.
- Ambitious, innovative, and self-motivated.
- Driving license.
Please send CVs to be considered for this position and for more information on the role. #J-18808-Ljbffr
Resident Liaison Officer employer: Actaris Site Services
Contact Detail:
Actaris Site Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Make sure to highlight your previous experience as a Resident Liaison Officer. Be ready to discuss specific situations where you successfully managed resident complaints or facilitated communication between stakeholders.
✨Tip Number 2
Familiarize yourself with the specifics of occupied refurbishment projects. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role's requirements.
✨Tip Number 3
Prepare examples that showcase your exceptional communication skills and ability to work collaboratively. Think of scenarios where you effectively resolved conflicts or built positive relationships with residents and team members.
✨Tip Number 4
Since a driving license is required, ensure you mention your driving experience and how it enables you to manage site visits and appointments efficiently. This can set you apart from other candidates.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Resident Liaison Officer. Focus on relevant roles and responsibilities that align with the job description, such as managing schedules, handling complaints, and maintaining property records.
Showcase Communication Skills: In your application, emphasize your exceptional communication skills. Provide examples of how you've effectively facilitated communication between stakeholders and resolved resident issues in a professional manner.
Highlight Health and Safety Knowledge: Since strong health and safety knowledge is a requirement, include any relevant certifications or training you have completed. Mention specific instances where you applied this knowledge in your previous roles.
Express Your Proactive Attitude: Demonstrate your proactive approach in your cover letter. Share examples of how you've worked independently and collaboratively to minimize disruption for residents and establish positive relationships during past projects.
How to prepare for a job interview at Actaris Site Services
✨Showcase Your Experience
Be prepared to discuss your previous experience as a Resident Liaison Officer. Highlight specific examples where you successfully managed resident complaints or facilitated communication between stakeholders.
✨Demonstrate Communication Skills
Since exceptional communication skills are crucial for this role, practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter on the job.
✨Highlight Health and Safety Knowledge
Familiarize yourself with health and safety regulations relevant to the construction and refurbishment industry. Be ready to discuss how you have applied this knowledge in past roles to ensure resident safety.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle difficult situations. Think of examples where you proactively minimized disruption for residents or resolved conflicts effectively.
