Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate appointments, conduct surveys, and support residents during maintenance projects.
- Company: Join a well-established client in the property maintenance sector.
- Benefits: Competitive salary, car allowance, and potential for permanent position.
- Why this job: Make a difference by ensuring residents are supported and informed throughout projects.
- Qualifications: Experience as a Resident Liaison Officer with strong communication and IT skills.
- Other info: Dynamic role with opportunities to build relationships and enhance customer service.
The predicted salary is between 28000 - 35000 £ per year.
Actaris Site Services are currently working with a well-established client who is seeking a Resident Liaison Officer to join their planned maintenance team in the North London and Essex area. This role focuses on external projects including window and roofing replacements.
Responsibilities
- Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents.
- Condition Surveys: Conduct surveys to assess property conditions prior to and post-work.
- Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships.
- Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines.
- Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved.
Key Skills & Experience
- Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects.
- Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors.
- Strong IT skills to manage scheduling, reporting, and communication.
- A proactive and customer-focused approach to problem-solving.
- Ability to work well within a team and manage multiple tasks simultaneously.
This is a temp to perm position with a perm salary between 28k-35k dependent on experience + car allowance.
Resident Liaison Officer in City of London employer: Actaris Site Services
Contact Detail:
Actaris Site Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in City of London
✨Tip Number 1
Get to know the company! Research their projects and values so you can chat about them during your interview. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills. As a Resident Liaison Officer, you'll need to handle resident concerns with ease. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insights about the role or even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Resident Liaison Officer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in planned maintenance and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since communication is key in this role, make sure to showcase your excellent written and verbal skills. Use clear and concise language in your application to demonstrate your ability to interact effectively with residents and contractors.
Highlight Your Customer Service Experience: We’re all about providing top-notch support to residents. Share examples of how you've handled complaints or concerns in the past, and how you maintained positive relationships. This will show us you're a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Actaris Site Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with appointment booking, conducting condition surveys, and handling resident complaints. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, prepare examples of how you've effectively interacted with residents and contractors in the past. Think about specific situations where you resolved issues or built strong relationships, as these will highlight your suitability for the position.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you approach challenges. Prepare a few scenarios where you successfully managed resident concerns or scheduling conflicts. This will show that you have a proactive and customer-focused mindset, which is essential for a Resident Liaison Officer.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into Actaris Site Services and their approach to planned maintenance projects. Tailor your responses to align with their ethos, showing that you’re not just a fit for the role, but also for the team.