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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage order processing in a dynamic environment.
- Company: Join a leading pharmaceutical company dedicated to improving healthcare.
- Benefits: Enjoy flexible working options and a supportive team culture.
- Why this job: Make a real impact in healthcare while developing your skills in a vibrant workplace.
- Qualifications: Experience in customer service, preferably in healthcare; language skills are a plus.
- Other info: This is a contract position based in Staines, UK.
The predicted salary is between 28800 - 48000 £ per year.
Job Description
A pharmaceutical company who are looking for a Customer Service Representative in Staines, UK.
They are looking for someone to provide the best-in-class customer service to deal with their Order to Cash process, process sales order, invoices and send documentation to customer and more!
Experience
- Experience in the managing customer service queries, disputes of invoices, request from customer and tackling it within a specific time frame
- Experience in a customer service function, ideally in the healthcare industry
- Language requirements: English but if you speak German, French or Italian that would be a bonus but not essential.
Job Title: Customer Service Repre
Location: Staines, UK
Job Type: Contract
Trading as Aerotek. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Aerotek and Actalent Services are companies within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Actalent Services, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice.
To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to the website.
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Customer Service Representative employer: Actalent
Contact Detail:
Actalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the Order to Cash process, as this is a key part of the role. Understanding how sales orders and invoicing work will help you stand out during discussions.
✨Tip Number 2
Highlight any previous experience in customer service, especially within the healthcare sector. Be ready to share specific examples of how you've successfully managed customer queries and disputes.
✨Tip Number 3
If you speak any additional languages like German, French, or Italian, make sure to mention this in your conversations. It could give you an edge over other candidates.
✨Tip Number 4
Prepare for potential situational questions that assess your problem-solving skills. Think of scenarios where you've had to resolve customer issues quickly and effectively.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Representative position. Tailor your application to highlight relevant experience in managing customer service queries and processing sales orders.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, particularly within the healthcare industry. Provide specific examples of how you've successfully handled customer disputes or queries within a set timeframe.
Showcase Language Skills: If you speak any additional languages such as German, French, or Italian, make sure to mention this in your application. Even though it's not essential, it can give you an edge over other candidates.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you're a great fit for the role. Use this opportunity to express your passion for providing excellent customer service and your understanding of the Order to Cash process.
How to prepare for a job interview at Actalent
✨Know the Order to Cash Process
Familiarise yourself with the Order to Cash process, as this is a key part of the role. Be prepared to discuss how you have managed sales orders and invoicing in previous positions.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've successfully handled customer service queries and disputes. Highlight your ability to resolve issues within a specific time frame, as this will show your efficiency and dedication.
✨Showcase Relevant Experience
If you have experience in the healthcare industry, make sure to mention it. Discuss any specific challenges you faced and how you overcame them, as this will demonstrate your suitability for the role.
✨Language Skills are a Plus
While English is essential, if you speak German, French, or Italian, be sure to mention this during the interview. It could set you apart from other candidates and show your versatility.
