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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage the Order to Cash process.
- Company: Join a leading pharmaceutical company making a difference in healthcare.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a mission-driven company that values your contributions and growth.
- Qualifications: Experience in customer service, preferably in healthcare; language skills are a plus.
- Other info: This is a contract position based in Staines, UK.
The predicted salary is between 30000 - 42000 £ per year.
A pharmaceutical company is seeking a Customer Service Representative in Staines, UK.
The successful candidate will provide best-in-class customer service to manage their Order to Cash process, including processing sales orders, invoices, and sending documentation to customers, among other duties.
Experience
- Managing customer service queries, invoice disputes, and customer requests within specified timeframes
- Experience in a customer service role, ideally within the healthcare industry
- Language skills: English required; proficiency in German, French, or Italian is a bonus but not essential
Job Title: Customer Service Representative
Location: Staines, UK
Job Type: Contract
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Customer Service Repre employer: Actalent
Contact Detail:
Actalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Repre
✨Tip Number 1
Familiarise yourself with the Order to Cash process, as this is a key part of the role. Understanding how sales orders and invoices are processed will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling queries and disputes. Be prepared to share examples from your past experiences that showcase your ability to resolve issues efficiently.
✨Tip Number 3
If you have language skills, particularly in German, French, or Italian, make sure to highlight these in conversations. Even if they're not essential, they can set you apart from other candidates.
✨Tip Number 4
Research the pharmaceutical industry and the specific company you're applying to. Being knowledgeable about their products and services will show your genuine interest and help you connect better during interviews.
We think you need these skills to ace Customer Service Repre
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your experience in managing customer service queries and processing sales orders.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles in customer service, especially within the healthcare industry. Provide specific examples of how you've handled invoice disputes or customer requests effectively.
Showcase Language Skills: If you have proficiency in German, French, or Italian, make sure to mention this in your application. Even if it's not essential, it can set you apart from other candidates.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you're a great fit for the Customer Service Representative role. Use this opportunity to express your passion for providing excellent customer service and your understanding of the Order to Cash process.
How to prepare for a job interview at Actalent
✨Know the Company
Before your interview, take some time to research the pharmaceutical company. Understand their products, values, and recent news. This will help you tailor your answers and show genuine interest in the role.
✨Highlight Relevant Experience
Make sure to discuss your previous customer service experience, especially if it's within the healthcare industry. Be ready to provide specific examples of how you've managed customer queries and resolved disputes effectively.
✨Demonstrate Communication Skills
As a Customer Service Representative, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. If you speak any additional languages like German, French, or Italian, mention this as it could set you apart from other candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you successfully handled difficult customers or resolved issues under pressure, and be prepared to discuss these during the interview.
