At a Glance
- Tasks: Be the friendly face of our office, managing calls and welcoming visitors.
- Company: Join a dynamic team at Ocean Park House in Cardiff.
- Benefits: Competitive salary with growth potential and a supportive work environment.
- Other info: Enjoy a professional setting with opportunities for personal development.
- Why this job: Make a positive first impression and support a vibrant workplace culture.
- Qualifications: Strong communication skills and a knack for organisation.
The predicted salary is between 27040 - 28600 € per year.
Location: Office at Ocean Park House, Cardiff
Working hours: 37 hours per week
Salary: £27,040 rising to £28,600 (2026)
This role will support front‑of‑house operations, serving as the first point of contact for visitors and callers. The successful candidate will provide a welcoming, professional environment, supervised by the People Operations Manager. The position is based at the Head Office.
What you’ll do:
- Act as the first point of contact for visitors, providing a welcoming and professional reception service
- Manage calls, enquiries and the switchboard efficiently and professionally
- Issue and maintain staff and visitor ID badges and access fobs, ensuring accurate records
- Support room bookings, meeting coordination and general office enquiries
- Provide administrative support including email, data entry, filing and diary management
- Assist with the coordination and delivery of meetings, events and workshops
- Manage deliveries, stationery supplies and reception‑related processes
- Maintain a clean, safe and organised reception area
- Handle complaints and challenging situations professionally, escalating where appropriate
- Ensure compliance with GDPR, safeguarding, health
Senior Receptionist in Cardiff employer: ACT Training
At Ocean Park House in Cardiff, we pride ourselves on fostering a supportive and inclusive work culture that values every team member's contribution. As a Senior Receptionist, you will enjoy a competitive salary with opportunities for growth, while being part of a dynamic environment that prioritises professional development and employee well-being. Our commitment to excellence ensures that you will thrive in a role that is both meaningful and rewarding, making us an exceptional employer in the heart of Cardiff.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist in Cardiff
✨Tip Number 1
First impressions matter, so make sure you nail that initial greeting! When you walk into the interview, be confident, smile, and remember to maintain eye contact. It sets a positive tone right from the start.
✨Tip Number 2
Know your stuff about the company! Do a bit of research on Ocean Park House and its values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Prepare for common questions but also think on your feet! Practice answering questions about handling difficult situations or managing multiple tasks, as these are key for a Senior Receptionist role. We want to see how you think!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Receptionist in Cardiff
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, especially for a role like Senior Receptionist.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your experience in managing calls and enquiries, as well as any relevant administrative skills. We love seeing how your background fits with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on your key achievements and skills that relate to the role. This will help us see your potential quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at ACT Training
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Senior Receptionist. Familiarise yourself with front-of-house operations, call management, and administrative tasks. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Practice Your First Impressions
As the first point of contact, your ability to create a welcoming atmosphere is crucial. Practice your greeting and body language in front of a mirror or with a friend. A warm smile and confident posture can set the tone for the entire interview.
✨Prepare for Common Scenarios
Think about how you would handle various situations, such as managing difficult callers or dealing with complaints. Prepare specific examples from your past experiences that showcase your problem-solving skills and professionalism. This will help you stand out as a candidate who can handle challenges effectively.
✨Showcase Your Organisational Skills
Since the role involves managing multiple tasks like room bookings and diary management, be ready to discuss your organisational strategies. Share examples of how you've successfully juggled various responsibilities in previous roles, highlighting your attention to detail and efficiency.
