At a Glance
- Tasks: Support HR processes, customer service, and health & safety administration in a dynamic environment.
- Company: Drive, a values-led social care organisation dedicated to making a difference.
- Benefits: Gain hands-on experience while earning a Level 2 qualification and developing essential skills.
- Other info: Join a supportive team with opportunities for growth and continuous improvement.
- Why this job: Kickstart your career in HR and make a real impact in people's lives.
- Qualifications: Friendly attitude, good communication skills, and basic IT literacy required.
The predicted salary is between 15000 - 20000 £ per year.
Drive is a values-led social care organisation committed to supporting people to live the life that matters to them. This apprenticeship offers a unique opportunity to gain hands-on experience within a busy HR, Learning & Development and Wellbeing environment. You will work alongside a supportive and experienced team, contributing to real organisational processes such as recruitment, onboarding, training coordination and employee support. This role provides a strong foundation for a future career in HR, Learning & Development or wider business support functions, with structured learning built into the role through the Level 2 qualification.
- Act as a first point of contact at reception, welcoming visitors and managing telephone enquiries.
- Provide customer service support, responding to emails and liaising with colleagues across departments.
- Support general office administration, including handling mail and maintaining office supplies.
- Update spreadsheets, databases and records accurately in line with data protection standards.
- Assist with health & safety administration, including maintaining compliance logs and supporting awareness activities.
- Support training coordination, internal meetings and staff events.
- Maintain accurate and confidential records.
- Contribute to team discussions and support continuous improvement of processes.
Essential Criteria:
- Friendly, customer-focused manner.
- Good communication skills.
- Basic IT literacy (Word, email, Teams).
Desirable Criteria:
- Experience in customer service or reception (any setting).
- Interest in health & safety or wellbeing activities.
- Basic spreadsheet or data entry skills.
HR & Admin Apprentice — Customer Service & Health & Safety employer: ACT Training Ltd
Drive is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a supportive environment where apprentices can thrive. With a strong focus on values-led social care, this role not only provides hands-on experience in HR and administration but also fosters personal development through structured learning opportunities. Located in a dynamic setting, employees benefit from a collaborative culture that encourages innovation and continuous improvement, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land HR & Admin Apprentice — Customer Service & Health & Safety
✨Tip Number 1
Network like a pro! Reach out to people in the HR and admin field, especially those who work at Drive or similar organisations. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for your interview by practising common questions related to customer service and health & safety. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Show off your enthusiasm for the role! When you get the chance to speak with someone from Drive, let them know why you’re excited about the apprenticeship and how you can contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Drive.
We think you need these skills to ace HR & Admin Apprentice — Customer Service & Health & Safety
Some tips for your application 🫡
Show Your Passion for People:When you're writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about supporting people and making a difference in their lives.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any customer service roles or health & safety interests you've had, as this will show us you're a great fit for the role.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications quickly.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ACT Training Ltd
✨Know the Company Values
Before your interview, take some time to research Drive and understand their values. This will help you align your answers with what they stand for, showing that you're not just looking for any job, but that you're genuinely interested in contributing to their mission.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share specific examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help someone, as this will demonstrate your friendly, customer-focused manner.
✨Brush Up on Basic IT Skills
Make sure you're comfortable using basic IT tools like Word, email, and Teams. You might be asked about your experience with these during the interview, so it’s a good idea to have a few examples ready. If you’ve used spreadsheets or databases, mention that too!
✨Prepare Questions About Health & Safety
Since the role includes health and safety administration, come prepared with questions about their current practices or initiatives. This shows your interest in the area and that you’re thinking ahead about how you can contribute to their compliance and awareness activities.
