At a Glance
- Tasks: Support HR and admin tasks while gaining hands-on experience in a busy environment.
- Company: Drive Ltd, a values-led social care organisation making a real difference.
- Benefits: Earn while you learn with a Level 2 qualification and supportive team.
- Other info: Join a dynamic team focused on wellbeing and continuous improvement.
- Why this job: Kickstart your career in HR and business support with real impact.
- Qualifications: Friendly attitude, good communication skills, and basic IT literacy.
The predicted salary is between 15000 - 20000 £ per year.
Drive is a values‑led social care organisation committed to supporting people to live the life that matters to them. This apprenticeship offers a unique opportunity to gain hands‑on experience within a busy HR, Learning & Development and Wellbeing environment. You will work alongside a supportive and experienced team, contributing to real organisational processes such as recruitment, onboarding, training coordination and employee support. This role provides a strong foundation for a future career in HR, Learning & Development or wider business support functions, with structured learning built into the role through the Level 2 qualification.
Responsibilities
- Act as a first point of contact at reception, welcoming visitors and managing telephone enquiries.
- Provide customer service support, responding to emails and liaising with colleagues across departments.
- Support general office administration, including handling mail and maintaining office supplies.
- Update spreadsheets, databases and records accurately in line with data protection standards.
- Assist with health & safety administration, including maintaining compliance logs and supporting awareness activities.
- Support training coordination, internal meetings and staff events.
- Maintain accurate and confidential records.
- Contribute to team discussions and support continuous improvement of processes.
Qualifications
- Friendly, customer‑focused manner.
- Good communication skills.
- Basic IT literacy (Word, email, Teams).
Desirable Criteria
- Experience in customer service or reception (any setting).
- Interest in health & safety or wellbeing activities.
- Basic spreadsheet or data entry skills.
Drive Ltd - Business Administration Apprentice (Customer Service, Central Admin & H&S Pathway) employer: ACT Training Ltd
Drive Ltd is an exceptional employer that prioritises values and the wellbeing of its employees, offering a supportive environment where apprentices can thrive. With a focus on hands-on experience in HR and Learning & Development, employees benefit from structured learning opportunities and a collaborative culture that encourages personal and professional growth. Located in a dynamic social care setting, Drive Ltd not only fosters a sense of community but also provides meaningful work that makes a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Drive Ltd - Business Administration Apprentice (Customer Service, Central Admin & H&S Pathway)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Drive's values and mission. This will help you connect with the team and show that you're genuinely interested in their work.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting others, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these during your chat!
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, ask about the team dynamics or how they support employee wellbeing. It shows you're engaged and keen to be part of their community.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it’s a great way to show your enthusiasm for joining the Drive team!
We think you need these skills to ace Drive Ltd - Business Administration Apprentice (Customer Service, Central Admin & H&S Pathway)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role focused on customer service.
Tailor Your Application:Make sure to tailor your application to the specific role at Drive. Highlight any relevant experience in customer service or administration, and don’t forget to mention your interest in health & safety or wellbeing activities!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your skills right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ACT Training Ltd
✨Know the Company Values
Before your interview, take some time to research Drive Ltd and their values. Understanding their commitment to supporting people will help you align your answers with what they stand for, showing that you're a great fit for their culture.
✨Showcase Your Customer Service Skills
Since this role involves customer service, prepare examples from your past experiences where you've successfully handled enquiries or supported customers. Be ready to discuss how you can bring a friendly, customer-focused approach to the team.
✨Brush Up on Basic IT Skills
Familiarise yourself with basic IT tools like Word, email, and Teams. You might be asked about your proficiency during the interview, so it’s good to have specific examples of how you've used these tools in previous roles or studies.
✨Prepare Questions About the Role
Think of insightful questions to ask about the apprenticeship and the team you'll be working with. This shows your genuine interest in the position and helps you understand how you can contribute to their processes and continuous improvement efforts.
