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- Tasks: Support students with inquiries, resolve issues, and ensure a welcoming environment.
- Company: Join Lumya Living, a vibrant and innovative student accommodation provider.
- Benefits: Gain valuable experience, develop skills, and be part of a dynamic team.
- Other info: Engage in community events and enjoy a supportive work culture.
- Why this job: Make a real difference in students' lives while building your career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 18000 - 25000 £ per year.
Apprentice Business Support Administrator at Lumya Living Cardiff. You will be the first point of contact for students, providing exceptional customer service and support. Your role is to ensure that residents feel welcome, secure, and well-informed about our services. You will handle inquiries, resolve issues, and contribute to the smooth operation of the accommodation site.
LUMYA Living is a forward-thinking, design-led, Co-Living, Serviced Apartment & purpose-built student accommodation (PBSA) operator with a growing international portfolio. Formerly Lumis Student Living, LUMYA Living is entering a new chapter defined by brand ambition, operational excellence, and a commitment to creating vibrant living communities for young professionals & students across Europe. With sites in the UK, Austria, Germany, and expansion underway in Ireland and Portugal, LUMYA Living is rapidly establishing itself as a premium brand in the global student living market.
Responsibilities:- Resident Support: Respond to all student inquiries, requests, and complaints in a professional and timely manner, ensuring high levels of customer satisfaction.
- Communication: Provide clear and accurate information about the accommodation services, including tenancy agreements, rent, and facilities.
- Issue Resolution: Handle and resolve complaints efficiently, escalating issues to the Accommodation Manager when necessary.
- Check-ins and Check-outs: Assist with the student check-in and check-out process, ensuring a smooth transition for residents.
- Building Tours: Conduct tours for prospective residents, highlighting the benefits of living at Lumya Cardiff.
- Documentation: Maintain accurate records of all inquiries and complaints, ensuring that resident data is up-to-date.
- Community Engagement: Support the organization of social events and activities to foster a sense of community among residents, including support with social media campaigns and potential partnership events.
- Facility Oversight: Report maintenance issues and ensure timely resolution in collaboration with the maintenance team.
- Administrative Duties: Assist with general administrative tasks such as updating databases, preparing reports, and filing documents.
- Previous experience in an administration/customer service role, ideally within the property, hospitality, or student accommodation sector.
- Strong communication and interpersonal skills, with the ability to interact effectively with a diverse group of students.
- Ability to remain calm and professional in high-pressure situations.
- Excellent problem-solving skills and the ability to handle complaints tactfully.
- Good organizational skills and attention to detail.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
Lumya Living Ltd - Business Administration Apprentice in Cardiff employer: ACT Training Ltd
Contact Detail:
ACT Training Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lumya Living Ltd - Business Administration Apprentice in Cardiff
✨Tip Number 1
Get to know Lumya Living! Research their values and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission. It’s all about making that connection!
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Business Support Administrator and role-play how you'd handle them. This will help you feel more confident during interviews and show that you're ready to tackle any challenge.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at Lumya Living and any tips they might have. Plus, it could give you an inside edge when applying through our website!
✨Tip Number 4
Be yourself in interviews! Lumya Living is looking for someone who fits into their vibrant community. Show your personality and let them see how you’d contribute to the positive atmosphere they’re creating. Authenticity goes a long way!
We think you need these skills to ace Lumya Living Ltd - Business Administration Apprentice in Cardiff
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service or administration. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the responsibilities and qualifications mentioned in the job description. We love seeing candidates who take the extra step to connect their experiences with what we’re looking for.
Be Professional Yet Approachable: While it’s important to maintain professionalism in your application, don’t forget to let your personality shine through! We’re looking for someone who can connect with students, so a friendly tone can go a long way in your written application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at ACT Training Ltd
✨Know Your Stuff
Before the interview, make sure you understand Lumya Living's mission and values. Familiarise yourself with their services and what makes them stand out in the student accommodation market. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional support to students, think of specific examples from your past experiences where you've successfully handled inquiries or resolved complaints. Be ready to discuss how you maintained professionalism and customer satisfaction in those situations.
✨Practice Your Communication
Strong communication skills are key for this position. Try doing mock interviews with a friend or family member, focusing on clear and concise answers. This will help you articulate your thoughts better during the actual interview and demonstrate your ability to interact effectively with diverse groups.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company, such as inquiries about community engagement initiatives or how they handle resident feedback. This not only shows your enthusiasm but also helps you gauge if Lumya Living is the right fit for you.