At a Glance
- Tasks: Provide technical support and training for lighting consoles and entertainment products.
- Company: Join Ambersphere, a leading name in entertainment lighting solutions.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Dynamic team environment focused on legendary service and positive energy.
- Why this job: Be the go-to expert helping others shine in the entertainment industry.
- Qualifications: Familiarity with MA consoles and strong troubleshooting skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Do you love explaining how to get the best out of lighting consoles and enjoy helping others solve technical challenges? We’re looking for a Support Technician to join our Ambersphere team! Ambersphere Solutions, Ltd, a division of ACT Entertainment, is the exclusive UK sales, support, service, and training centre for Ayrton, Astera, MA Lighting, ROXX, MDG and zactrack entertainment lighting products. We are the first point of call for designers, programmers, and rental companies who rely on us for expert advice, training, and support.
SUMMARY: This position is responsible for delivering training and technical support to our MA Lighting Consoles and also across the wider Ambersphere product portfolio: Ayrton, Astera, MDG, ROXX and zactrack.
DUTIES AND RESPONSIBILITIES:
- Provides first-line technical support and training on MA Lighting consoles.
- Delivers technical support and troubleshooting across all of our brands, from wireless lighting and moving heads to tracking systems.
- Supports customers both remotely and on-site.
- Assists with product demos, open days, and customer events.
- Collaborates with our service, sales, and marketing teams to share product knowledge and customer feedback.
- Maintain test and demo files as required.
- Collaborate with development teams to beta-test new software.
- Communicates effectively with customers to provide updates, follow-up on issues, and ensure satisfaction with resolution of support requests.
- Contributes to the maintenance of support and education documentation, including knowledgebase files, FAQs, troubleshooting guides, and class curriculum.
- Perform other related duties as assigned by supervisor.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
QUALIFICATIONS:
- Familiarity with MA consoles (grandMA3/grandMA2) preferred.
- Strong troubleshooting skills and the ability to analyse and diagnose hardware and software issues.
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to both technical and non-technical users.
- Strong attention to detail and organizational skills, with the ability to prioritize and manage tasks effectively.
- Proficiency in computer technology, and software support tools a plus.
- Experience with computer networking (IP, show networks, system integration) a plus.
- Must have valid U.K. driving license.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Frequently required to stand.
- Frequently required to walk.
- Continually required to utilize hand and finger dexterity.
- Continually required to talk or hear.
- While performing the duties of this job, the noise level in the work environment is usually quiet.
- Ability to lift up to 25 kg.
COMPANY VALUES:
- Deliver Legendary Service: It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness.
- Do the Right Thing, always: Demonstrate an unwavering commitment to doing the right thing in every action you take, and, in every decision, you make, especially when no one’s looking.
- Practice Blameless Problem-Solving: Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems.
- Contribute to Profit: We’re in business delivering value for our customers while making money.
- Honor Commitments: Do what you say you’re going to do, when you say you’re going to do it.
- Embrace Change and Growth: What got us here is not the same as what will get us to the next level.
- Be Positive: You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic.
- Keep Things Fun: While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.
Support Technician, Ambersphere in London employer: ACT Lighting
Ambersphere Solutions, part of ACT Entertainment, is an exceptional employer located in Acton, U.K., offering a vibrant work culture that prioritises collaboration and innovation. Employees benefit from comprehensive training opportunities, a supportive environment that encourages personal growth, and the chance to work with cutting-edge lighting technology. With a commitment to delivering legendary service and embracing change, Ambersphere fosters a positive atmosphere where every team member can thrive and contribute to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Support Technician, Ambersphere in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ACT Lighting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ACT Lighting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Technician, Ambersphere in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ACT Lighting:Your cover letter is your chance to shine! Tell us why you want to work at ACT Lighting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ACT Lighting!
How to prepare for a job interview at ACT Lighting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
