At a Glance
- Tasks: Provide technical support and training on lighting consoles and products.
- Company: Join Ambersphere, a leading name in entertainment lighting solutions.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Dynamic team environment with exciting events and product demos.
- Why this job: Be the go-to expert for lighting tech and help others shine.
- Qualifications: Familiarity with MA consoles and strong troubleshooting skills required.
The predicted salary is between 27000 - 35000 £ per year.
Salary Range: £27,000.00 To £35,000.00 Annually
DEPARTMENT: Technical Services
STATUS: Full-Time
REPORTS TO: Technical Support Manager
LOCATION: Acton, U.K.
Do you love explaining how to get the best out of lighting consoles and enjoy helping others solve technical challenges? We’re looking for a Support Technician to join our Ambersphere team!
Ambersphere Solutions, Ltd, a division of ACT Entertainment, is the exclusive UK sales, support, service, and training centre for Ayrton, Astera, MA Lighting, ROXX, MDG and zactrack entertainment lighting products. We are the first point of call for designers, programmers, and rental companies who rely on us for expert advice, training, and support.
SummaryThis position is responsible for delivering training and technical support to our MA Lighting Consoles and also across the wider Ambersphere product portfolio: Ayrton, Astera, MDG, ROXX and zactrack.
Duties and Responsibilities- Provides first-line technical support and training on MA Lighting consoles.
- Delivers technical support and troubleshooting across all of our brands, from wireless lighting and moving heads to tracking systems.
- Supports customers both remotely and on-site.
- Assists with product demos, open days, and customer events.
- Collaborates with our service, sales, and marketing teams to share product knowledge and customer feedback.
- Maintain test and demo files as required.
- Collaborate with development teams to beta-test new software.
- Communicates effectively with customers to provide updates, follow-up on issues, and ensure satisfaction with resolution of support requests.
- Contributes to the maintenance of support and education documentation, including knowledgebase files, FAQs, troubleshooting guides, and class curriculum.
- Perform other related duties as assigned by supervisor.
This job has no supervisory responsibilities.
Qualifications- Familiarity with MA consoles (grandMA3/grandMA2) preferred.
- Strong troubleshooting skills and the ability to analyse and diagnose hardware and software issues.
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to both technical and non-technical users.
- Strong attention to detail and organizational skills, with the ability to prioritize and manage tasks effectively.
- Proficiency in computer technology, and software support tools a plus.
- Experience with computer networking (IP, show networks, system integration) a plus.
- Must have valid U.K. driving license.
Frequently required to stand. Frequently required to walk. Continually required to utilize hand and finger dexterity. Continually required to talk or hear. While performing the duties of this job, the noise level in the work environment is usually quiet. Ability to lift up to 25 kg.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Support Technician, Ambersphere employer: ACT Entertainment
Ambersphere Solutions, part of ACT Entertainment, is an exceptional employer located in Acton, U.K., offering a dynamic work environment where technical expertise meets creativity. Employees benefit from comprehensive training opportunities, a collaborative culture that encourages knowledge sharing, and the chance to work with leading entertainment lighting products. With a focus on employee growth and satisfaction, Ambersphere fosters a supportive atmosphere that empowers team members to excel in their roles while contributing to exciting projects in the entertainment industry.
StudySmarter Expert Advice🤫
We think this is how you could land Support Technician, Ambersphere
✨Tip Number 1
Get to know the company inside out! Research Ambersphere and their products like MA Lighting consoles. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves technical support, brush up on common issues with lighting consoles and be ready to demonstrate your problem-solving abilities in real-time.
✨Tip Number 3
Network like a pro! Attend industry events or webinars related to lighting technology. Connecting with professionals can lead to valuable insights and even job referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Support Technician, Ambersphere
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your enthusiasm for technical support and lighting consoles shine through. We want to see that you genuinely enjoy helping others solve their tech challenges!
Tailor Your Experience:Make sure to highlight any relevant experience you have with MA Lighting consoles or similar products. We love seeing how your background aligns with what we do at Ambersphere, so don’t hold back!
Be Clear and Concise:Your written application should be easy to read and straight to the point. Use clear language to convey your skills and experiences, as we value effective communication just as much as technical know-how.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ACT Entertainment
✨Know Your Gear
Make sure you’re familiar with MA Lighting consoles and the other products in Ambersphere's portfolio. Brush up on their features, common troubleshooting issues, and how to explain these to both technical and non-technical users. This will show your passion and expertise during the interview.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend where you explain how to solve a common technical issue. Clear communication is key!
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you successfully diagnosed and resolved technical issues. Think about specific challenges you faced and how you approached them. This will demonstrate your troubleshooting skills and ability to think on your feet.
✨Be Ready to Collaborate
The job involves working with various teams, so be prepared to discuss how you’ve collaborated in the past. Share examples of how you’ve worked with sales, marketing, or development teams to enhance customer support or product knowledge. Teamwork is essential!
