At a Glance
- Tasks: Support clients through civil litigation and manage cases with care and professionalism.
- Company: Join ACT, a people-focused company in the legal sector.
- Benefits: Enjoy remote work, competitive salary, bonus scheme, and extra holiday for your birthday.
- Other info: Casual dress code and a supportive, collaborative team environment.
- Why this job: Make a real difference in clients' lives while developing your legal career.
- Qualifications: Experience in debt recovery or civil litigation preferred; strong communication skills essential.
The predicted salary is between 31500 - 38500 £ per year.
At ACT, we’re not just about processes, we’re about people. As a
Legal Liaison Assistant in our busy Debt Recovery Department, you’ll play a key role in helping clients navigate the civil litigation process with confidence and care.
If you’re passionate about the legal sector, enjoy problem-solving, and take pride in delivering exceptional service, this is an excellent opportunity to develop your career in a supportive and professional environment.
The Role
As a
Legal Liaison Assistant you will support case management, liaise with solicitors and colleagues, and provide clear guidance to clients, ensuring every interaction is professional, empathetic, and compliant.
This role is ideal for someone who enjoys problem-solving, client interaction, and working as part of a collaborative, high-performing team.
The role is full-time at 37.5 hours per week . Working hours are Monday to Thursday, 8:30 am to 5:00 pm, and Friday 8:30 am to 4:30 pm.
This is a fully remote role .
Our two offices are based within Glasgow, Scotland and Harrow, London if office based work is preferred.
The dress code is completely casual.
- The starting salary for this position is
- £26,000 , with a bonus scheme which could see you earn up to
15% of your yearly salary .
Key Responsibilities
- Support clients through the civil litigation process, from issuing claims to enforcement.
- Track and manage cases, ensuring legal procedures are followed accurately and efficiently.
- Collaborate with solicitors and colleagues to deliver the best possible outcomes for clients.
- Handle client queries promptly and professionally, providing clear guidance and reassurance.
- Work closely with clients to find practical, effective solutions tailored to their individual needs.
- Maintain accurate records and update internal systems in real time.
Skills & Experience
Desirable
(but not essential)
- Law degree (LLB), Graduate Diploma in Law (GDL) or equivalent legal qualification.
- CILEX qualification or working towards CILEX.
- Legal Practice Course (LPC) or Solicitors Qualifying Examination (SQE) studies.
- Previous experience in a debt recovery or credit management environment.
- Previous experience in a legal or debt recovery environment (paralegal or debt recovery experience preferred).
- Understanding of debt recovery proceedings or the Civil Procedure Rules.
- Excellent communication and negotiation abilities, with a calm and professional manner.
- Strong organisational and time-management skills.
- Proactive, solution-focused mindset with the ability to work independently and collaboratively.
- Confidence supporting clients with care and clarity, both written and verbal.
- Competence in using IT systems and maintaining accurate case records.
- Flexible, positive attitude with the ability to adapt to change.
- Our Core Values in Action
- Act with Integrity
- We act ethically, honestly, and fairly in all we do.
Decisions are made with transparency and accountability, and we take pride in doing the right thing for our colleagues, clients, and the business.
- Collaborate to Thrive
- We put people first, supporting each other, collaborating across teams, and fostering an inclusive, respectful environment.
Teamwork, empathy, and mutual respect guide how we work and celebrate successes.
- Target Excellence
- We continuously grow, learn, and innovate to deliver high-quality results.
From improving processes to developing our skills, we embrace change and seek smarter ways of working while maintaining professionalism and focus.
Benefits of the Role
- Bunk of Birthday - take your birthday off, paid without using your annual leave
- Company sick pay
- Holiday entitlement increases with length of service
- Bonus scheme – earn up to 15% of your yearly salary
ACT Credit Management is committed to creating an inclusive workplace that welcomes and supports people from all backgrounds.
We select candidates based on merit, capability, and alignment with our values.
- Sick pay
- Work from home
Experience
- working in debt recovery litigation or civil litigation: 1 year (required)
- debt recovery litigation or civil litigation case handling: 1 year (required)
- Work Location: Remote
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Legal Liaison Assistant employer: ACT Credit Management Ltd
ACT Credit Management Ltd is dedicated to fostering a supportive and professional environment for its employees. The company values problem-solving and client interaction, providing opportunities for career development within the legal sector. Employees can expect to work in a collaborative, high-performing team that prioritizes exceptional service and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Legal Liaison Assistant
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
✨Tap into Online Legal Communities
Don’t underestimate the power of online platforms like LinkedIn and specific legal forums. Get active in discussions or share your thoughts on recent legal developments – this not only builds your visibility but also showcases your passion and knowledge in law.
✨Attend Career Fairs and Workshops
Look out for career fairs and workshops specifically focused on law. Many law firms, including ACT Credit Management Ltd, will be scouting for fresh talent, so bring your A-game and don’t shy away from making a memorable impression.
✨Leverage Your University’s Career Services
If you’re still in university or have recently graduated, latch onto your career services! They often have connections with law firms looking for graduates and can guide you through the application process tailored for the legal sector.
We think you need these skills to ace Legal Liaison Assistant
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at ACT Credit Management Ltd, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in ACT Credit Management Ltd and the specific role of Legal Liaison Assistant. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for ACT Credit Management Ltd’s culture!
How to prepare for a job interview at ACT Credit Management Ltd
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at ACT Credit Management Ltd.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at ACT Credit Management Ltd.
