Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Customer Service Administrator, processing orders and supporting our sales team daily.
- Company: We're a thriving business in Altrincham, dedicated to excellent customer service and growth.
- Benefits: Enjoy a supportive work environment with opportunities for professional development and teamwork.
- Why this job: Be part of a dynamic team, enhance customer relationships, and contribute to exciting growth strategies.
- Qualifications: Experience in customer service is preferred; strong interpersonal skills and attention to detail are essential.
- Other info: This role offers long-term career opportunities in a rewarding workplace.
Our client is a successful Altrincham business and they are looking for an administrator who will play a pivotal role in ensuring excellent customer service, processing orders and supporting the sales team. This proactive role will not only involve day-to-day administrative tasks but also provide opportunities to assist in driving growth, enhancing customer relationships and contributing to customer engagement strategies.
Key Responsibilities:
- Efficiently process customer purchase orders and supplier invoices.
- Manage and update the sales ledger, maintaining consistent communication with suppliers and customers.
- Raise, verify and send order acknowledgements and invoices.
- Build and nurture strong relationships with both suppliers and customers.
- Perform general administrative tasks such as managing shared inboxes and maintaining databases/spreadsheets.
- Support, if required, credit control and assist in resolving customer inquiries.
- Prepare customer quotations and support the sales team in securing new business.
- Proactively assist in various administrative and sales-related tasks as required to support the wider team.
Skills, Qualifications & Experience Required:
- Experience in a customer service role, preferably within small to medium-sized businesses.
- Excellent interpersonal skills with the ability to foster positive relationships both internally and externally.
- Strong attention to detail with the ability to manage multiple tasks simultaneously.
- Able to work in a dynamic, fast-paced environment and handle shifting priorities.
- A pro-active, problem-solving mindset.
- Self-motivated, reliable and able to work collaboratively within a small team.
- Minimum GCSE Maths & English or equivalent.
- Proficiency in Microsoft Word and Excel is helpful.
- A strong commitment to customer satisfaction and a 'can-do' attitude.
The hiring company employ professional, dedicated and customer-focused people. They reciprocate with exceptional loyalty and respect, providing an enjoyable and rewarding workplace. If you are interested in a role with real long-term opportunities, please send in an application as soon as possible.
Customer Service Administrator employer: Acsol Ltd
Contact Detail:
Acsol Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company's values and customer service philosophy. This will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. This will showcase your problem-solving skills and proactive mindset, which are key for this role.
✨Tip Number 3
Brush up on your Microsoft Word and Excel skills, as proficiency in these tools is mentioned in the job description. Being able to demonstrate your capability in these areas can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use specific examples that demonstrate your ability to manage orders, maintain relationships, and support a sales team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and problem-solving mindset. Mention how your proactive approach can contribute to enhancing customer relationships and driving growth for the company.
Highlight Relevant Skills: In your application, emphasise your attention to detail, ability to multitask, and proficiency in Microsoft Word and Excel. These skills are crucial for the role and should be clearly stated.
Show Enthusiasm for Customer Satisfaction: Convey your commitment to customer satisfaction in your application. Share any past experiences where you went above and beyond to ensure a positive customer experience, as this aligns with the company's values.
How to prepare for a job interview at Acsol Ltd
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially within small to medium-sized businesses. Highlight specific examples where you successfully resolved customer inquiries or built strong relationships.
✨Demonstrate Attention to Detail
Since the role involves processing orders and managing sales ledgers, be ready to explain how you ensure accuracy in your work. You might want to share a story about a time when your attention to detail made a significant difference.
✨Exhibit Your Problem-Solving Skills
Prepare to discuss situations where you faced challenges and how you approached solving them. A proactive, problem-solving mindset is crucial for this role, so think of examples that showcase your ability to adapt and find solutions.
✨Prepare Questions About the Company
Research the company and prepare thoughtful questions that show your interest in their customer engagement strategies and growth plans. This demonstrates your enthusiasm for the role and helps you understand how you can contribute to their success.
