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- Tasks: Lead housing operations and ensure high-quality service for vulnerable residents.
- Company: A socially-driven organisation focused on community impact and support.
- Benefits: Meaningful work, supportive environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while leading a dedicated team.
- Qualifications: Experience in housing management and strong leadership skills.
- Other info: Join a community-focused team that values empathy and respect.
The predicted salary is between 40000 - 50000 £ per year.
This is a unique opportunity to join an organisation with a strong social purpose, providing housing and support primarily to older and more vulnerable residents. If you’re someone who values high standards, thoughtful leadership, and meaningful community impact—without the corporate noise—this role could be for you.
As Operations Manager, you will play a key leadership role in ensuring services are delivered with professionalism, consistency, and care. Working closely with the Chief Executive, you will oversee day-to-day operations across housing management, compliance, contractor performance, and service quality—while leading a team of both paid and voluntary staff. You’ll be trusted to make sound decisions, maintain strong governance, and ensure residents receive a high-quality, dignified service.
Key Responsibilities:
- Lead housing operations and tenancy management
- Oversee repairs, maintenance, contractor performance, and void turnaround
- Ensure regulatory compliance, robust record keeping, and audit readiness
- Monitor KPIs and report to senior leadership and Board
- Manage complaints, tenant engagement, and service standards
- Handle safeguarding matters and serious incidents appropriately
- Deputise for the Chief Executive when required
About You:
- Confident decision-maker who remains composed under pressure
- Strong knowledge of housing management and property compliance
- Experienced in leading teams with both empathy and authority
- Highly organised with excellent attention to detail (records, reporting, audit trails)
- Professional, pragmatic, and committed to doing things properly
Your Background:
- Proven experience in housing or property management with operational responsibility
- Strong understanding of housing legislation and compliance requirements
- Effective communicator and capable team leader
- Comfortable working within a community-led environment
Additional Information:
While a faith background is not required, the organisation predominantly serves a faith community. Cultural awareness, respect, and a willingness to learn in a faith-informed, community-led environment are important. Applications are welcomed from all backgrounds.
Housing Association Operations Manager in Broughton employer: Acsol Ltd
Contact Detail:
Acsol Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Association Operations Manager in Broughton
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and mission. Be ready to discuss how your experience aligns with their commitment to community impact and high standards. Show them you’re not just another candidate!
✨Tip Number 3
Practice your leadership stories! Think of examples where you've led teams effectively, handled tough situations, or made impactful decisions. This will help you demonstrate your calm, values-driven leadership style during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Association Operations Manager in Broughton
Some tips for your application 🫡
Show Your Passion for Community Impact: When writing your application, let us see your genuine passion for making a difference in the community. Highlight any previous experiences where you've positively impacted vulnerable residents or contributed to social causes.
Be Clear and Concise: We appreciate clarity! Make sure your application is well-structured and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills related to housing management and compliance.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Operations Manager role. Mention your experience with leading teams and managing housing operations directly in relation to our mission.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Acsol Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management and property compliance. Familiarise yourself with relevant legislation and be ready to discuss how you've applied this in your previous roles. This will show that you're not just a good fit for the role, but that you genuinely understand the sector.
✨Showcase Your Leadership Style
As an Operations Manager, you'll need to lead a team effectively. Think about examples from your past where you've demonstrated calm, values-driven leadership. Be prepared to share how you’ve managed teams with empathy and authority, especially in challenging situations.
✨Prepare for Scenario Questions
Expect questions that assess your decision-making skills under pressure. Prepare scenarios where you had to make tough calls, manage complaints, or handle safeguarding matters. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Community Engagement
Since the organisation focuses on serving vulnerable residents, highlight your experience in community-led environments. Discuss how you've engaged with tenants and improved service standards in the past. This will demonstrate your commitment to making a meaningful impact.