At a Glance
- Tasks: Investigate and resolve technical complaints while supporting field technicians.
- Company: Established automotive business in Bedford with a supportive culture.
- Benefits: Competitive salary, Monday to Friday hours, and no weekend work.
- Other info: Dynamic office environment with opportunities for professional growth.
- Why this job: Make a real difference with your automotive expertise in a management role.
- Qualifications: Experience in the automotive industry and strong problem-solving skills.
The predicted salary is between 40000 - 40000 £ per year.
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Location: Cranfield, Bedfordshire
Hours: Monday – Friday - 9:00am - 5:00pm
Salary: £40,000 per annum
Are you an experienced automotive professional looking to move away from the workshop into an office-based management role? We're recruiting for a Technical Operations Manager to join a well-established automotive business based in Bedford. This is an excellent opportunity for someone with a background in vehicle repair, body shops, windscreen fitting or the wider automotive industry who enjoys solving problems, supporting people and delivering outstanding customer service.
You'll act as the technical expert for the business, investigating customer complaints, supporting field technicians and helping to ensure consistently high standards across technical operations.
What you'll be doing:
- Investigating and resolving technical complaints relating to vehicle damage and windscreen installations.
- Liaising with customers, technicians and insurance companies to achieve positive outcomes.
- Assessing liability and recommending appropriate resolutions.
- Identifying training needs and supporting the ongoing development of technicians.
- Providing technical advice and guidance to the field-based fitting teams.
- Monitoring quality standards and identifying opportunities for continuous improvement.
- Maintaining accurate records and producing reports using internal systems.
- Supporting the wider management team with technical and operational matters.
What we're looking for:
- Previous experience within the automotive industry, such as a garage, body shop, accident repair centre, vehicle dealership or windscreen repair/replacement environment.
- Good technical understanding of vehicle construction and repair methods.
- Excellent communication skills with the confidence to handle challenging conversations and customer complaints professionally.
- Strong problem-solving and decision-making abilities.
- Good IT skills and confidence using computer systems.
- Highly organised with excellent attention to detail.
- A calm, professional approach and the ability to prioritise a varied workload.
What's in it for you?
- £35,000 - £40,000 salary depending on experience.
- Monday-Friday, 9:00am-5:00pm (no weekends).
- Office-based role in Bedford.
- Opportunity to move into a management-focused position without carrying out hands-on vehicle repairs.
Join a supportive and established business where your technical expertise will make a real difference. If you have a strong automotive background, enjoy solving technical problems and are looking for a varied office-based role where no two days are the same, we'd love to hear from you...
Technical Operations Manager - Automotive in West End employer: ACS Staffing Solutions
ACS Staffing Solutions is an exceptional employer that values its team members by fostering a dynamic and supportive work culture in Northampton. With a focus on employee growth, we offer training opportunities and career advancement within a fast-paced environment, ensuring that our Warehouse Team Leaders are equipped to lead effectively while enjoying the benefits of a collaborative team atmosphere.
