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- Tasks: Join a dynamic team providing top-notch service and support for premium equipment.
- Company: Family-owned global leader in equipment design and manufacturing.
- Benefits: Attractive salary, 25 days holiday, medical insurance, and overtime pay.
- Why this job: Make a real impact while learning and growing in a supportive environment.
- Qualifications: 5 years in service with mechanical systems and strong communication skills.
- Other info: Exciting opportunities for training, development, and internal promotions.
The predicted salary is between 30000 - 42000 £ per year.
Location – Northampton
Hours – Full-time hours with flexibility of travel and overtime to complete jobs
Salary – Dependant on experience of the candidate
Are you seeking a fantastic opportunity with an innovative, global leader in its field? Our client is a family-owned company that designs, develops, and manufactures premium equipment, and they are proud of their longstanding partnerships that have allowed them to become industry leaders in their sector.
Our client is currently looking for the successful candidate to join their Service and Parts team. You will work alongside a dedicated team responsible for providing exceptional customer service, assisting with replacement parts, and offering expert guidance on equipment operation, maintenance, and repairs. This position is primarily focused on providing maintenance and repair assistance both remotely and on-site, when needed, to dealers and end users. Additionally, you will handle warranty administration across multiple markets and assist the production team with new equipment inspections and demo fleet maintenance.
Responsibilities include:
- Manage customer and dealer inquiries regarding aftersales services
- Provide leading support for service and parts to customers and dealers
- Administer warranty processes across various markets
- Collaborate closely with other teams to maintain a customer-first approach
The Ideal Candidate Will:
- Have 5 years of experience working in a service environment with mechanical and electrical systems
- Be experienced with both workshop and on-site machine repairs
- Possess hands-on knowledge of Microsoft IT applications
- Be comfortable communicating with customers, technicians, and internal teams
- Have a keen eye for detail and the ability to create accurate job reports
- Be willing to travel and work overnight when necessary
- Support trade and dealer events as needed
Most Importantly, the Right Candidate Will:
- Be motivated and eager to learn new skills and processes
- Exhibit self-motivation, adaptability, and a team-oriented mindset
- Have a "stay till the job's done" attitude
What our client can offer:
- Attractive salary
- 25 days of holiday plus bank holidays
- Medical insurance
- Overtime paid at 1.5x base rate
- Company-provided uniform
- Progressive training and development
- Employee recognition rewards
- Regular team events and internal promotion opportunities
- Referral scheme
If you're ready to take on this exciting challenge, we encourage you to apply today.
Service and Parts Technician employer: ACS Staffing Solutions
Contact Detail:
ACS Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Parts Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re genuinely interested in their work and how you can contribute to their success. Tailor your answers to highlight your experience with mechanical and electrical systems.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and internal teams, being able to clearly explain technical issues and solutions is key. Role-play with a friend or family member to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Service and Parts Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your hands-on knowledge of mechanical and electrical systems, as well as any relevant customer service experience. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Service and Parts Technician role and how your background makes you the perfect fit. Don’t forget to mention your motivation and eagerness to learn new skills – we love that!
Showcase Your Communication Skills: Since this role involves liaising with customers and internal teams, make sure to demonstrate your communication skills in your application. Whether it's through your CV or cover letter, let us know how you effectively communicate and collaborate with others.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at ACS Staffing Solutions
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical systems knowledge. Be ready to discuss your past experiences with repairs and maintenance, as well as any specific equipment you've worked on. This will show that you're not just a good talker but also have the hands-on skills needed for the role.
✨Customer Service Focus
Since this role involves a lot of customer interaction, think about examples from your previous jobs where you provided exceptional service. Prepare to share how you handled inquiries or resolved issues, as this will demonstrate your commitment to a customer-first approach.
✨Team Player Mindset
The job requires collaboration with various teams, so be ready to talk about your experience working in a team environment. Highlight instances where you supported colleagues or contributed to group projects, showcasing your adaptability and willingness to help others.
✨Show Your Motivation
The ideal candidate is someone eager to learn and grow. Think about what motivates you in your work and be prepared to discuss how you stay motivated, especially when faced with challenges. This will resonate well with the interviewers looking for a self-motivated individual.
