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For Companies At a Glance
- Tasks: Help customers renew contracts and keep them happy with our services.
- Company: Join a dynamic team in Hale, Manchester focused on customer satisfaction.
- Benefits: Enjoy a competitive pay of £13ph and potential for permanent employment.
- Why this job: Be part of a supportive culture that values your input and growth.
- Qualifications: Experience in retentions and strong communication skills are essential.
- Other info: Work Monday to Friday, 9am to 5:30pm, with opportunities for personal development.
The predicted salary is between 27300 - 46800 £ per year.
Hale, Manchester
Monday – Friday 9am – 5:30pm
£13ph
Temporary to Permanent
Responsibilities
- Manage the end-to-end contract renewal process, including preparing quotes, sending reminders, and processing paperwork in a timely manner.
- Engage with customers nearing contract expiration to understand their needs, address concerns, and reinforce the value of the product/service to drive retention.
- Monitor account activity and usage trends to identify and resolve at-risk customers early.
- Regularly communicate with customers via phone, email, and live chat to ensure satisfaction and to resolve any issues affecting retention.
- Work closely with Sales, Customer Success, Billing, and Support teams to ensure seamless renewal experiences and customer satisfaction.
- Identify potential churn signals and develop strategies to retain customers, including personalised outreach and incentive offerings when necessary, as agreed with your Team Leader.
- Maintain accurate records in CRM and renewal tracking tools.
- Provide insights and reports on renewal performance, churn reasons, and customer feedback to help refine customer success strategies.
The candidate
- Experience working in retentions.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities with a high attention to detail.
- Familiarity with CRM systems and customer success tools.
- Excellent interpersonal and negotiation skills.
- Problem-solving mindset with a customer-first attitude.
Retentions Advisor employer: ACS Staffing Solutions
Contact Detail:
ACS Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Advisor
✨Tip Number 1
Familiarise yourself with common customer retention strategies and techniques. Understanding how to engage customers effectively can set you apart during interviews, showing that you're proactive and knowledgeable about the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios where you handle customer concerns or negotiate contract renewals can help you feel more confident and prepared for real-life situations.
✨Tip Number 3
Get comfortable with CRM systems by exploring free trials or tutorials online. Being able to demonstrate your familiarity with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 4
Research StudySmarter's products and services thoroughly. Knowing the ins and outs of what we offer will allow you to speak confidently about how you can contribute to customer retention and satisfaction.
We think you need these skills to ace Retentions Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retentions and customer service. Use specific examples that demonstrate your communication skills and ability to manage multiple priorities.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Retentions Advisor role. Mention your familiarity with CRM systems and how your problem-solving mindset aligns with their customer-first attitude.
Showcase Your Achievements: In your application, include quantifiable achievements related to customer retention. For example, mention any successful strategies you implemented that reduced churn or improved customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at ACS Staffing Solutions
✨Showcase Your Retention Experience
Make sure to highlight any previous experience you have in retention roles. Be prepared to discuss specific strategies you've used to retain customers and how they were successful.
✨Demonstrate Communication Skills
Since the role requires strong written and verbal communication, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be ready to showcase your interpersonal skills.
✨Familiarise Yourself with CRM Tools
Brush up on your knowledge of CRM systems and customer success tools. Be ready to discuss how you've used these tools in the past to manage customer relationships and track retention metrics.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples where you've successfully resolved customer issues or identified churn signals, and be ready to explain your thought process.
