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For Companies At a Glance
- Tasks: Be the friendly voice for customers, resolving inquiries and ensuring satisfaction.
- Company: Join a growing team in Hale, Manchester, dedicated to excellent customer service.
- Benefits: Enjoy flexible school hours, earning £12.50 per hour with potential for permanent placement.
- Why this job: Perfect for students seeking experience in a supportive environment with a focus on customer care.
- Qualifications: Strong communication skills and a passion for helping others are essential; prior experience is a plus.
- Other info: Work Monday to Friday, 9.30am to 2.30pm, with no weekend shifts!
Hale, Manchester
£12.50ph
School Hours 9.30am – 2.30pm Monday to Friday no weekends
Temporary with the opportunity to go Permanent
Our client is seeking Customer Service Advisors to join their expanding team. In this role, you will be the first point of contact for customers, providing support, resolving inquiries, and ensuring an excellent customer experience.
Responsibilities
- Manage inbound calls with professionalism and efficiency.
- Assess and prioritise customer needs to ensure effective resolution.
- Regularly review and respond to customer emails in a timely and accurate manner.
- Handle customer concerns with empathy, ensuring satisfaction while adhering to company protocols.
- Accurately document all customer interactions, inquiries, and resolutions in the company CRM system.
- Work closely with other team members and departments to ensure customer needs are met efficiently.
The candidate
- Exceptional verbal and written communication skills, with the ability to handle challenging situations calmly and professionally.
- A passion for delivering outstanding customer service and creating positive customer experiences.
- Ability to handle inquiries and prioritise tasks in a fast-paced environment.
- Familiarity with CRM systems and computer skills.
- Prior experience in a call centre or customer service environment.
Part time Customer Service Advisor employer: ACS Staffing Solutions
Contact Detail:
ACS Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Practice your communication skills by engaging in role-play exercises with friends or family. This can help you articulate your thoughts clearly and confidently when dealing with customers.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your answers with their approach will show that you’re a good fit for their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed in the role.
We think you need these skills to ace Part time Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've managed calls or resolved inquiries. Use specific examples to demonstrate your skills in communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work for this company specifically and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your exceptional verbal and written communication skills. Provide examples of how you've handled challenging situations in the past, showcasing your ability to remain calm and professional.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at ACS Staffing Solutions
✨Showcase Your Communication Skills
As a Customer Service Advisor, exceptional verbal and written communication skills are crucial. During the interview, demonstrate your ability to articulate thoughts clearly and handle challenging situations with poise. Consider sharing examples from past experiences where you successfully resolved customer issues.
✨Emphasise Your Customer-Centric Approach
Highlight your passion for delivering outstanding customer service. Discuss specific instances where you went above and beyond to create positive customer experiences. This will show the interviewer that you understand the importance of customer satisfaction in this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various customer service scenarios. Prepare by thinking through common challenges you might face in the role and how you would resolve them. This will demonstrate your problem-solving skills and ability to prioritise tasks effectively.
✨Familiarise Yourself with CRM Systems
Since familiarity with CRM systems is mentioned in the job description, make sure to brush up on any relevant experience you have. If you’ve used specific systems before, be ready to discuss how you utilised them to enhance customer interactions and document inquiries accurately.
