Service Coordinator
Northampton
£31,000 - £34,000 (DOE)
Monday to Friday 8:30am - 16:30pm (16:00pm Friday)
We are looking for an organised and customer-focused Service Coordinator to join a busy manufacturing business. You’ll be responsible for coordinating customer enquiries and orders from initial contact through to fulfilment, ensuring customers receive a responsive, professional service at every stage.
This is a varied role combining customer service, order processing, quotations, administration and inventory coordination, working closely with customers and internal teams to keep orders moving smoothly.
Key Responsibilities:
- Handle customer enquiries by telephone and email, providing prompt and helpful responses.
- Process customer orders accurately and efficiently from receipt through to completion.
- Prepare and issue quotations based on customer requirements, pricing and availability.
- Liaise with customers to confirm specifications, quantities, lead times and delivery requirements.
- Monitor inventory and product availability, identifying potential shortages or delays.
- Follow up outstanding quotations, orders and customer enquiries.
- Keep customers updated on order progress, delivery times and any changes.
- Build and maintain strong, professional relationships with existing customers.
- Coordinate with sales, warehouse, purchasing and operations teams to ensure orders are delivered as expected.
- Resolve customer queries and any issues relating to orders, deliveries or products.
- Maintain accurate records of orders, quotations, customer communications and stock information.
The Ideal Candidate:
- Experience in a customer service, sales support, order processing or coordination role ideally within a manufacturing environment.
- Excellent telephone and email communication skills.
- Strong attention to detail and accurate administration skills.
- The ability to manage multiple priorities and meet deadlines.
- A proactive approach to following up customers and outstanding actions.
- Good commercial awareness and confidence preparing quotations.
- Experience working with stock/inventory or an understanding of product availability.
- Strong IT skills and confidence using Microsoft Office and business systems.
- A professional, friendly and solutions-focused approach.
#J-18808-Ljbffr
Service Coordinator in Northampton employer: ACS Staffing Solutions
Join a dynamic and expanding conveyancing firm in Northampton, Milton Keynes, Bedford, Kettering, or St Neots, where you will benefit from a supportive work culture that prioritises professional development and career progression. With structured training and a focus on high-quality legal services, this role as an Assistant Case Handler offers a meaningful opportunity to grow within the industry while enjoying a collaborative environment that values client satisfaction and teamwork.
