At a Glance
- Tasks: Manage key client relationships and drive account growth in a dynamic logistics environment.
- Company: Growing fulfilment and logistics business with a focus on customer satisfaction.
- Benefits: Competitive hourly rate, remote work, and potential for permanent position.
- Other info: Opportunity for career advancement in a supportive and collaborative setting.
- Why this job: Join a team where you can make a real impact on key accounts and customer success.
- Qualifications: Fluent in Mandarin, with experience in account management or logistics.
The predicted salary is between 20.19 - 20.19 £ per hour.
Remote Role Monday-Friday - 8AM-5PM
Temporary ongoing with the potential to become permanent after 12 successful weeks.
£20.19 per hour
We're recruiting on behalf of a growing fulfilment and logistics business for an experienced Key Account Manager to manage and develop a portfolio of key customer accounts across the UK. Working closely with internal teams, you'll identify commercial opportunities and ensure a high standard of customer delivery.
Responsibilities:
- Manage key client relationships by serving as the primary point of contact, building long-term partnerships, ensuring high customer satisfaction, and conducting regular business reviews.
- Drive account growth and profitability by owning revenue targets, developing strategic account plans, setting joint business goals, and identifying upsell and cross-sell opportunities.
- Lead contract and commercial management by negotiating pricing and agreements, managing renewals, ensuring SLA compliance, and achieving annual revenue and margin targets.
- Oversee account onboarding and operational excellence by managing new client onboarding, coordinating internal stakeholders, monitoring KPIs, and driving continuous service improvements.
- Resolve customer and operational issues by collaborating with cross-functional teams (Warehouse, Transportation, IT, Finance, Supply Chain Operations, etc.) to address service, invoicing, and operational challenges.
- Maintain accurate account administration by documenting client interactions, managing contracts and service updates, ensuring invoice accuracy, and acting as the key liaison between customers and internal teams.
Requirements:
- Must be fluent speaking/writing in the Mandarin language.
- Bachelor’s degree in business administration, Logistics, Supply Chain Management, or related field is preferred.
- 2+ years of experience in customer success, account management, or 3PL logistics of customer-facing operations.
- Ability to analyze performance KPIs and create strategic action plans and JBPs.
- Proficiency in logistics management software, WMS/OMS workflows, system integrations including operational data flows, and CRM tools.
Please apply now if you are interested and we will call you with further information on the position. Only candidates based in UK and eligible to work in UK are allowed.
Key Account Manager (Mandarin Speaking) in Leighton Buzzard employer: ACS Staffing Solutions
ACS Staffing Solutions is an exceptional employer that values its team members by fostering a dynamic and supportive work culture in Northampton. With a focus on employee growth, we offer training opportunities and career advancement within a fast-paced environment, ensuring that our Warehouse Team Leaders are equipped to lead effectively while enjoying the benefits of a collaborative team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager (Mandarin Speaking) in Leighton Buzzard
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like ACS Staffing Solutions and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at ACS Staffing Solutions!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like ACS Staffing Solutions keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Key Account Manager (Mandarin Speaking) in Leighton Buzzard
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to ACS Staffing Solutions:This is your chance to really connect with the team at ACS Staffing Solutions. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at ACS Staffing Solutions
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with ACS Staffing Solutions.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show ACS Staffing Solutions that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at ACS Staffing Solutions. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
