Client Relations Executive
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Northampton – Office based
Salary: £26,000–£28,000 DOE, plus a performance-related annual bonus.
Monday – Friday, 08:30am – 17:30pm
An expanding financial services organisation is looking to recruit a confident and customer-focused Client Relations Executive to join its growing team.
This position is centred on delivering an excellent customer experience by acting as the first point of contact for new enquiries. You'll engage with customers by telephone and online chat, understand their requirements and ensure they are directed to the most appropriate team member.
Alongside customer engagement, you'll support a range of operational and compliance activities, including quality monitoring, customer feedback initiatives, maintaining accurate records and assisting with business processes. The role offers excellent variety and provides opportunities for long-term career development within the organisation.
For candidates who wish to progress, there is the opportunity to develop into a specialist regulated finance support role, with comprehensive training and ongoing compliance guidance provided.
Key Responsibilities:
Respond to inbound telephone calls and online enquiries, providing a professional first impression and directing customers to the appropriate department.
Monitor sales calls to assess service quality and provide constructive feedback to help improve performance.
Assist with resolving customer concerns and support the handling of complaints where required.
Maintain accurate and up-to-date customer records within the CRM system.
Encourage customers to leave online reviews and feedback to help strengthen the organisation's reputation.
Support the compliance and operations team with routine administrative and regulatory tasks following appropriate training.
Ensure internal procedures and customer service standards are consistently followed.
Assist managers with additional administrative and operational projects as required.
Carry out any other duties appropriate to the level and responsibilities of the role.
The Ideal Candidate:
Previous experience in customer service, sales support, account management, administration or another client-facing role. xgikmsk
A degree is highly desirable, although candidates educated to A-Level standard (or equivalent) with relevant experience will also be considered.
Excell...
Client Relations Executive in Kingsthorpe employer: ACS Staffing Solutions
ACS Staffing Solutions is an exceptional employer that values its team members by fostering a dynamic and supportive work culture in Northampton. With a focus on employee growth, we offer training opportunities and career advancement within a fast-paced environment, ensuring that our Warehouse Team Leaders are equipped to lead effectively while enjoying the benefits of a collaborative team atmosphere.
